Customer Service Representative

1 day ago


Webster, New Hampshire, United States Shane Co. Full time
Customer Service Associate

We are seeking a highly skilled and experienced Customer Service Associate to join our team at Shane Co. As a Customer Service Associate, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring a positive shopping experience for our guests.

Key Responsibilities:
  • Assist with front and back of house operations, including customer service, sales, and inventory management.
  • Support floor sales activities, including merchandising and visual displays.
  • Uphold merchandising standards and maintain accurate inventory of all merchandise.
  • Act as the last point of contact with our in-store customers, ensuring their purchased merchandise is presentable and all questions have been addressed.
  • Partner with Bench Jewelers to assist customers with repairs and warranty work.
Qualifications:
  • A minimum of 1 year of experience providing high-level customer service in a face-to-face environment is required.
  • Availability during events and weekends is necessary.
  • High level of visual acuity and manual dexterity is required.
  • Excellence in written and spoken English is essential.
  • A minimum of a high school diploma or equivalent is required.
Why Work for Shane Co.?

Shane Co. is a family-owned business that values its employees and provides a supportive and inclusive work environment. We offer competitive pay, benefits, and opportunities for career growth and development.

Base pay for this role is $22 to $24 for Customer Service Associate and $23 to $25 for Senior Customer Service Associate. In addition to base pay, we offer a team bonus that can range from zero to $350 each week for every member of the store team.

We are committed to investing in our employees' overall wellbeing and offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan with company match, paid vacation time, sick time, holidays, volunteer time, and bereavement time.

We also offer dedicated training specific to your role in our company and opportunities for career growth and advancement. With stores in multiple markets, moving with the company is also possible.



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