Automotive Sales and Service Representative
3 weeks ago
Overview:
Sun Auto Tire & Service is seeking a skilled Sales and Service Advisor to join our team. As a Sales and Service Advisor, you will be responsible for selling and promoting all products and services offered by the company, while following the company's store standards and expectations.
Key Responsibilities:
- Promptly greet customers in a professional and courteous manner, both in person and on the telephone.
- Listen to and thoroughly document customers' concerns, inspect vehicles, and refer to service history to accurately identify and verify customers' service needs.
- Recommend services according to appropriate level of knowledge and clearly communicate any additional recommendations from the Automotive Technician to the customer.
- Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
- Provide customers with accurate quotes that include cost and time of completion for the services approved by the customer.
- Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
- Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
- Track all new returns, core returns, and warranty parts for individual customers.
Requirements:
- High School Diploma or equivalent.
- Prior experience as a Service Advisor is helpful, but not required.
- Professional appearance and proven ability to work in a process-driven environment.
- Possess current, valid driver's license.
- Possess State Inspector License or ability to obtain a State Inspector license within 30 days of hire date.
- Ability to work Monday - Saturday.
Benefits:
- Competitive bi-weekly pay.
- Tuition reimbursement, up to $3,000 annually.
- Paid vacation and sick time.
- 6 paid holidays.
- Medical, dental, and vision insurance (effective 1st of the month after hire).
- Life insurance (company-paid).
- 401(k) retirement savings plan with company match.
- Discounted services on personal and immediate family vehicles.
- Opportunity for advancement.
Equal Employment Opportunity:
Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
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