Functional Consultant

1 day ago


Plano, Texas, United States Hexaware Technologies Full time
Job Title: Functional Consultant - Catalogue

Hexaware Technologies is seeking a highly skilled Functional Consultant - Catalogue to join our team. As a Functional Consultant - Catalogue, you will be responsible for providing IT services portfolio & catalog functional design consulting utilizing ITSM tools like ServiceNow.

Key Responsibilities:
  • End-to-end IT service portfolio & catalog design/redesign covering aspects like automation, integrations, costing/chargebacks etc.
  • As-is understanding of service, respective offerings, process/workflows, integrations, fulfilment & support etc.
  • Planning for future service
  • Re-engineering of service/offerings & respective workflows
  • Designing of Service, offering, consumables, request forms, workflows, approvals, fulfilment construct formation, automation designing
  • Integration & functional designing, user stories creation, wireframes
  • KPIs & reporting configuration
  • Build test scripts, functional testing, pilot training
  • Training material, trainings
  • Hand over to support, supporting OCM etc.
  • Implementation of redesigned service using ITSM tools like ServiceNow etc.
  • Identify automation opportunities and driving implementation of the same
  • Work closely with ServiceNow developers in Agile method to get redesigned service implemented
Requirements:
  • BE/B. Tech (minimum), MBA (IT/Operations) is preferred
  • Minimum IT experience required is 8 – 10 years out of which at least 5 – 7 years in ITIL process functional consulting domain or at least 6 – 8 years of ITIL Process owner/manager experience
  • Hands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred)
  • Strong oral and written communication skills with the ability to communicate technical information in non-technical language
  • Excellent English communication skills, both written and verbal, including business writing skills
  • Experience of performance data analysis of ITIL processes
  • ServiceNow certification is preferred but not a must
  • Product Owner trained
  • Ability to work with all levels of client and internal resources
  • Ability to organize, delegate, and leverage resources to accomplish objectives
  • Supervisory skills and the ability to leverage support from other parts of the organization
What We Offer:
  • Excellent Health benefits with low-cost employee premium
  • Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage
  • Unlimited training and upskilling opportunities through Udemy and Hexavarsity


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