Customer Experience Specialist

4 days ago


Auburn, Massachusetts, United States Patrick Motors Group, LLC Full time
Job Requirements

We are seeking a highly skilled Service BDA Professional to join our team at Patrick Motor Group, LLC. This is a full-time position offering a competitive salary of $48,000 - $65,000 per year, depending on experience.

In this role, you will be responsible for scheduling service appointments, communicating with customers, and providing exceptional customer service. You will also be required to maintain up-to-date knowledge of product information and promotions.

Key Responsibilities:

  • Schedule service appointments to maximize customer satisfaction and service resource utilization.
  • Communicate clearly with customers through various channels, including phone, text, email, and chat.
  • Provide accurate information regarding service offerings, pricing, and appointment availability.
  • Set quality appointments and follow up with customers to confirm appointments and gather feedback.
  • Schedule and manage customer loaner services as needed.
  • Perform a high volume of daily activities, including phone calls, emails, text messages, and chats, to achieve revenue-generating targets.
  • Identify opportunities to upsell service packages and maintenance plans to customers.
  • Uphold company standards for professionalism, customer service, and confidentiality.
  • Meet specified monthly targets and goals, which will be provided prior to each month.

Benefits:

  • Competitive salary range: $48,000 - $65,000 per year.
  • Opportunities for career growth and professional development.
  • A supportive and collaborative work environment.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.

About Us:

Patrick Motor Group, LLC is a leading automotive dealership group founded on honesty, a love for cars, and strong community relationships. We believe in delivering sales and service with respect, trust, and quality.



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