Operations Manager

4 weeks ago


Lone Tree Douglas County CO, United States Buckle Full time
Job Summary

We are seeking an experienced Operations Manager to join our team at Buckle. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our store, ensuring that all tasks are completed efficiently and effectively. This includes managing promotions, completing pulls and markdowns, monitoring layaway procedures, and answering store internal and external phone lines.

Key Responsibilities

* Manage store operations, including managing promotions, completing pulls and markdowns, and monitoring layaway procedures
* Answer store internal and external phone lines and resolve questions and requests in an efficient and courteous manner
* Monitor reservation application, including Guest follow-up, team education, and product reservation
* Lead onboarding and selection activities, including monitoring hiring dashboards on a daily basis, setting up interviews, and completing onboarding with all new teammates
* Complete inventory reviews, including year-end inventory
* Develop and maintain knowledge of Point of Sale (POS) software
* Knowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunity
* Understand and execute all policies regarding payments, exchanges, and Loss Prevention practices
* Receive freight boxes and store transfers through register
* Report discrepancies through Inventory Manager
* Maintain all shipment-related paperwork
* Monitor and recognize security risks and thefts, and know how to prevent or handle these situations
* Make shipping labels for all packages being sent out and sort packages by required shipment transit time (expedited shipping or regular ground shipping)
* Send in recalls and Return to Vendors (RTVs) on a weekly basis
* Complete special orders and the necessary phone calls to the Guest
* Keep supplies in stock and organized (e.g. boxes, transfer bags, printer paper, hangers, sensors, etc.)
* Organize fixtures and shelving
* Engage in activities that support a neat, clean, and organized work area
* Handle all maintenance issues in the store - plumbing, electrical, etc.
* Communicate any policy violations to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner
* Provide feedback to Store Manager regarding merchandise handling concerns
* Understand and apply Buckle's Code of Ethics and all of Buckle's policies, procedures, and handbooks

Benefits

* Teammate Discount
* Paid Vacation
* Paid Sick Time
* Health
* Dental
* Vision
*401(k)
* Employee Assistance Program
* Life & Disability Insurance
* FSA & Dependent Care
* Additional Supplemental Insurance

Requirements

* High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience
* Must be 18 years of age or older due to the nature of the job

Work Environment

While performing the duties of this job, the Teammate regularly works in a retail store setting. The noise level in the work environment is usually moderate.

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