HVAC Installation and Service Specialist

7 days ago


Bellevue, Washington, United States DAIKIN COMFORT TECHNOLOGIES DIST INC Full time
Job Description

Job Summary:

The Field Support Specialist is a critical role within Daikin Comfort Technologies Dist Inc, responsible for providing expert technical support and service to our customers. This position requires a high level of technical knowledge and expertise in HVAC systems, as well as excellent communication and interpersonal skills.

Key Responsibilities:

  • Technical Support: Provide direct technical support to customers, including installation, commissioning, and troubleshooting of Daikin HVAC products.
  • Training and Development: Conduct on-site training sessions for customers, distributors, and dealers on proper installation techniques, equipment commissioning, and troubleshooting of Daikin HVAC products.
  • Project Management: Manage multiple projects simultaneously, prioritizing tasks and ensuring timely completion.
  • Communication: Develop and maintain strong relationships with customers, distributors, and dealers, providing excellent customer service and support.
  • Problem-Solving: Analyze complex technical issues and develop effective solutions, working closely with cross-functional teams as needed.

Requirements:

  • Education: Associate's degree in a related field, such as HVAC or engineering.
  • Experience: 10+ years of experience in the HVAC industry, with a strong background in technical service and support.
  • Certifications: Universal Refrigerant Handling Certification, HVAC Certification, and State Contractors License (or willingness to obtain).
  • Skills: Excellent communication and interpersonal skills, strong problem-solving and analytical skills, and proficiency in Microsoft Office and other technical tools.

Work Environment:

  • Travel: Substantial travel within the assigned region, with occasional overnight stays.
  • Physical Demands: Ability to lift 50 lbs, work in adverse weather conditions, and navigate rooftops, crawl spaces, and attics.

Reports To: Senior Manager, Field Service Quality

Pay Range: $90,000 - $136,000 annually



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