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Healthcare Customer Service Specialist

2 months ago

Bellevue, Washington, United States Overlake Medical Center and Clinics Full time
Position Overview:
As a Healthcare Customer Service Specialist, you will play a pivotal role in our Musculoskeletal, Neurosurgery, and Neuropsychology Clinic. This full-time position focuses on delivering exceptional service to our patients and ensuring a seamless experience throughout their visit.

Key Responsibilities:
1. **Patient Registration:** Efficiently manage the registration process for new and returning patients.
2. **Appointment Scheduling:** Coordinate and schedule appointments, ensuring optimal use of clinic resources.
3. **Communication:** Answer incoming calls and address patient inquiries with professionalism and care.
4. **Record Management:** Utilize EPIC, our electronic medical records system, to manage and distribute patient records effectively.
5. **Customer Service Excellence:** Provide outstanding customer service that enhances the overall patient experience.

Qualifications:
- High School diploma or GED is required.
- A minimum of one year of clerical experience in a healthcare setting is preferred.
- Strong customer service and communication skills are essential.
- Familiarity with EMR applications, particularly EPIC, is a plus.

Why Choose Overlake Medical Center and Clinics?
We are dedicated to supporting our employees at every stage of their career. Our culture is built on values that prioritize your well-being and professional growth. Benefits include:
- Competitive medical insurance premiums.
- Comprehensive coverage for many Overlake services.
- Tuition reimbursement opportunities up to $10,000 annually.
- A generous retirement plan with matching contributions.
- An expanded Employee Assistance Program and caregiver support services.
- Complimentary parking and transit passes.

If you are looking for a rewarding career in a supportive environment, we encourage you to consider joining our team.