Technical Support Specialist for CAD and PLM Systems

4 days ago


Midvale, Utah, United States GoEngineer Inc Full time
Job Description

This position involves providing technical support for customers utilizing ENOVIA, a computer-aided design (CAD) and product lifecycle management (PLM) system.

Key Responsibilities:
  • Managing incoming ticket queues and investigating customer issues
  • Conducting troubleshooting sessions and researching solutions through the knowledge base
  • Creating and monitoring support requests via Dassault Systemes
  • Collaborating with peers and providing remote support to customers

In addition to these tasks, the ideal candidate will develop long-term relationships with customers by offering exceptional support, communication, and proactive problem-solving skills.

RequirementsQualifications:
  • Familiarity with CAD/CAM/PDM/PLM software and industry awareness
  • Experience working with ENOVIA and 3DEXPERIENCE platforms
  • Hands-on experience with other Dassault Systèmes software is advantageous
  • Knowledge of competitive software and ability to convey complex technical concepts to diverse audiences
Skills:
  • Excellent written and verbal communication skills
  • Self-motivation, creativity, and high levels of enthusiasm for new technology
  • Interpersonal skills, including telephony skills and active listening
Education and Experience:
  • Bachelor's degree in Engineering or Computer Science preferred
  • Minimum 5+ years' experience with computers, Windows OS, and typing
  • Proven experience troubleshooting hardware and software
Work Environment

This full-time position can be performed remotely, hybrid, or from a GoEngineer office. A competitive salary and benefits package are available.

The estimated annual salary for this role is approximately $83,400, based on national averages for similar positions in the United States.

Benefits
  • Generous paid time off program
  • 401(k) plan with up to 6% company match
  • Health insurance options and HSA contribution
  • Lifetime employer-paid life insurance policy
  • Short-term and long-term disability benefits


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