Technical Support Specialist for CAD and PLM Systems
4 days ago
This position involves providing technical support for customers utilizing ENOVIA, a computer-aided design (CAD) and product lifecycle management (PLM) system.
Key Responsibilities:- Managing incoming ticket queues and investigating customer issues
- Conducting troubleshooting sessions and researching solutions through the knowledge base
- Creating and monitoring support requests via Dassault Systemes
- Collaborating with peers and providing remote support to customers
In addition to these tasks, the ideal candidate will develop long-term relationships with customers by offering exceptional support, communication, and proactive problem-solving skills.
RequirementsQualifications:- Familiarity with CAD/CAM/PDM/PLM software and industry awareness
- Experience working with ENOVIA and 3DEXPERIENCE platforms
- Hands-on experience with other Dassault Systèmes software is advantageous
- Knowledge of competitive software and ability to convey complex technical concepts to diverse audiences
- Excellent written and verbal communication skills
- Self-motivation, creativity, and high levels of enthusiasm for new technology
- Interpersonal skills, including telephony skills and active listening
- Bachelor's degree in Engineering or Computer Science preferred
- Minimum 5+ years' experience with computers, Windows OS, and typing
- Proven experience troubleshooting hardware and software
This full-time position can be performed remotely, hybrid, or from a GoEngineer office. A competitive salary and benefits package are available.
The estimated annual salary for this role is approximately $83,400, based on national averages for similar positions in the United States.
Benefits- Generous paid time off program
- 401(k) plan with up to 6% company match
- Health insurance options and HSA contribution
- Lifetime employer-paid life insurance policy
- Short-term and long-term disability benefits
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