Technical Support Professional for ENOVIA PLM Solutions

2 days ago


Midvale, Utah, United States GoEngineer Full time

Job Overview

We are seeking a highly skilled Technical Support Professional to join our team at GoEngineer. This role is responsible for providing top-notch support to our customers using ENOVIA PLM solutions.

About the Role

This full-time position offers a competitive salary, including benefits and perks. As a Technical Support Professional, you will be working closely with customers to troubleshoot issues, provide solutions, and develop long-term relationships.

Key Responsibilities

  • Manage incoming ticket queues, investigate customer issues, and conduct troubleshooting sessions
  • Conduct technical research to find solutions, search knowledge bases, and collaborate with peers
  • Create and monitor Support Requests through Dassault Systemes
  • Perform other duties as assigned by the supervisor

Requirements

To be successful in this role, you must have:

  • CAD/CAM/PDM/PLM software and industry awareness
  • Experience with ENOVIA, 3DEXPERIENCE
  • Hands-on experience with other Dassault Systèmes software would be an advantage
  • Knowledge of competitive software (PTC, Siemens, Autodesk, etc.)
  • Ability to convey technical concepts to a diverse audience
  • Highly motivated and passionate about new technology
  • Excellent written and verbal communication skills

Benefits

  • Participation in GoEngineer's generous PTO program from day one
  • 401(k) Plan with up to a 6% company match, 100% vested day one
  • Choice of Traditional PPO or High Deductible Medical plans, and corresponding FSA or HSA accounts
  • Generous HSA Contribution with participation in the High Deductible Health Plan
  • Employer-paid Life Insurance Policy with optional Supplemental Life available
  • Employers-paid Short-Term and Long-Term Disability Benefits
  • Dental, Vision, and other Ancillary benefits

Salary Information

The estimated salary for this role is $70,000 - $90,000 per year, depending on location and experience.



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