Technical Support Professional for ENOVIA PLM Solutions
2 days ago
Job Overview
We are seeking a highly skilled Technical Support Professional to join our team at GoEngineer. This role is responsible for providing top-notch support to our customers using ENOVIA PLM solutions.
About the Role
This full-time position offers a competitive salary, including benefits and perks. As a Technical Support Professional, you will be working closely with customers to troubleshoot issues, provide solutions, and develop long-term relationships.
Key Responsibilities
- Manage incoming ticket queues, investigate customer issues, and conduct troubleshooting sessions
- Conduct technical research to find solutions, search knowledge bases, and collaborate with peers
- Create and monitor Support Requests through Dassault Systemes
- Perform other duties as assigned by the supervisor
Requirements
To be successful in this role, you must have:
- CAD/CAM/PDM/PLM software and industry awareness
- Experience with ENOVIA, 3DEXPERIENCE
- Hands-on experience with other Dassault Systèmes software would be an advantage
- Knowledge of competitive software (PTC, Siemens, Autodesk, etc.)
- Ability to convey technical concepts to a diverse audience
- Highly motivated and passionate about new technology
- Excellent written and verbal communication skills
Benefits
- Participation in GoEngineer's generous PTO program from day one
- 401(k) Plan with up to a 6% company match, 100% vested day one
- Choice of Traditional PPO or High Deductible Medical plans, and corresponding FSA or HSA accounts
- Generous HSA Contribution with participation in the High Deductible Health Plan
- Employer-paid Life Insurance Policy with optional Supplemental Life available
- Employers-paid Short-Term and Long-Term Disability Benefits
- Dental, Vision, and other Ancillary benefits
Salary Information
The estimated salary for this role is $70,000 - $90,000 per year, depending on location and experience.
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