GoEngineer PLM Technical Support Specialist

1 week ago


Midvale, Utah, United States GoEngineer Inc Full time

As a valued member of our team at GoEngineer Inc., you will play a crucial role in providing exceptional support to our customers.

Job Summary

We are seeking a highly skilled and motivated PLM Technical Support Specialist to join our team. In this role, you will be responsible for delivering top-notch technical support to our clients, ensuring their ENOVIA experience is seamless and efficient.

About the Job

This full-time position offers a competitive salary and benefits package, including:

  • A base salary of $85,000 - $110,000 per year, depending on experience

With over 20 years of experience in the industry, we have established ourselves as a trusted partner for companies seeking expert guidance on CAD/CAM/PDM/PLM software and related technologies.

Key Responsibilities
  • Provide expert-level technical support to customers via phone, email, and remote sessions
  • Investigate and troubleshoot complex issues with ENOVIA and other Dassault Systèmes software
  • Develop and maintain knowledgebase articles and documentation to ensure accurate information is available to customers
  • Collaborate with internal teams to resolve customer issues and improve overall support processes
Requirements
  • Bachelor's degree in Computer Science, Engineering, or a related field
  • 5+ years of experience in a technical support role, preferably with ENOVIA or similar software
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment
  • Proficiency in Windows OS, typing, and common software applications
Benefits
  • Competitive salary and bonuses
  • Generous PTO program and paid holidays
  • 401(k) plan with company match
  • Medical, dental, and vision insurance
  • Life insurance and disability benefits

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and technically skilled individual looking for a challenging role, please submit your application.



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