GoEngineer PLM Technical Support Specialist
1 week ago
As a valued member of our team at GoEngineer Inc., you will play a crucial role in providing exceptional support to our customers.
Job SummaryWe are seeking a highly skilled and motivated PLM Technical Support Specialist to join our team. In this role, you will be responsible for delivering top-notch technical support to our clients, ensuring their ENOVIA experience is seamless and efficient.
About the JobThis full-time position offers a competitive salary and benefits package, including:
- A base salary of $85,000 - $110,000 per year, depending on experience
With over 20 years of experience in the industry, we have established ourselves as a trusted partner for companies seeking expert guidance on CAD/CAM/PDM/PLM software and related technologies.
Key Responsibilities- Provide expert-level technical support to customers via phone, email, and remote sessions
- Investigate and troubleshoot complex issues with ENOVIA and other Dassault Systèmes software
- Develop and maintain knowledgebase articles and documentation to ensure accurate information is available to customers
- Collaborate with internal teams to resolve customer issues and improve overall support processes
- Bachelor's degree in Computer Science, Engineering, or a related field
- 5+ years of experience in a technical support role, preferably with ENOVIA or similar software
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment
- Proficiency in Windows OS, typing, and common software applications
- Competitive salary and bonuses
- Generous PTO program and paid holidays
- 401(k) plan with company match
- Medical, dental, and vision insurance
- Life insurance and disability benefits
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and technically skilled individual looking for a challenging role, please submit your application.
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