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Hotel Operations Manager

2 months ago

Buffalo, New York, United States Buffalo Lodging Associates, LLC Full time
Position Overview

Company: Buffalo Lodging Associates, LLC

We are seeking a dedicated Deputy General Manager to enhance our exceptional team. This role is pivotal in ensuring the smooth operation of our hotel, which is renowned for its commitment to quality service and guest satisfaction.

About Us:

Buffalo Lodging Associates, LLC is a prominent hotel management firm with a strong focus on delivering outstanding hospitality since its inception. Our portfolio includes numerous esteemed hotel brands, and we pride ourselves on our dedicated workforce that embodies our core values of Excellence, Passion, Integrity, and Inclusivity.

Why Join Us?

We offer our team members competitive remuneration and a comprehensive benefits package, which includes:

  • Weekly compensation
  • Paid time off, including vacation and sick leave
  • Health benefits encompassing medical, dental, and vision
  • 401K retirement savings plan with employer contributions
  • Discounted travel rates at our affiliated properties
  • Opportunities for professional advancement

Compensation: $59,000 - $64,000

Key Responsibilities:

  • Assist the General Manager in overseeing daily operations, ensuring high standards in guest services, housekeeping, maintenance, sales, and food and beverage.
  • Supervise front office activities and manage the front desk and food and beverage teams.
  • Address and resolve guest issues while maintaining excellent service ratings.
  • Promote a collaborative and positive workplace culture among staff and management.
  • Conduct supervisory tasks such as hiring, training, performance evaluations, and conflict resolution.
  • Handle administrative duties including reporting, inventory management, and financial processes.

Qualifications:

  • Minimum of two years of relevant management experience, preferably within the Hilton brand.
  • In-depth knowledge of hotel operations, including rooms, housekeeping, and food and beverage services.
  • Familiarity with security protocols, human resources, quality assurance, and strategic planning.
  • Bachelor's degree in hospitality management, business, or a related discipline, or equivalent experience.
  • Proficiency in standard hotel management software.
  • Strong leadership capabilities.
  • Valid driver's license.