Member Service Representative
12 hours ago
We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Advia Credit Union. As a Member Service Representative, you will be responsible for providing exceptional service to our members, answering their questions, and helping them achieve their financial goals.
Key Responsibilities:
- Provide outstanding service to members, responding to their inquiries and resolving issues in a timely and professional manner.
- Build relationships with members, understanding their financial needs and providing personalized solutions.
- Utilize critical thinking skills to identify and address member needs, recommending products and services that meet their individual financial goals.
- Work collaboratively with other team members to achieve business objectives and provide a seamless member experience.
Requirements:
- Strong communication and interpersonal skills, with the ability to build rapport with members and colleagues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Basic knowledge of financial products and services, with a willingness to learn and grow.
- Team-centered mentality, with a focus on collaboration and mutual support.
What We Offer:
- A competitive hourly rate, with opportunities for growth and advancement.
- A comprehensive benefits package, including 401(k), paid holidays, and paid time off.
- A dynamic and supportive work environment, with opportunities for professional development and growth.
About Advia Credit Union:
Advia Credit Union is a fast-growing, member-focused financial institution dedicated to providing exceptional service and support to our members. We are committed to equal employment opportunity and are a proud veteran and military-friendly employer.
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