Digital Service Representative

4 days ago


Kalamazoo, Michigan, United States Consumers Credit Union Full time
About the Role

We are seeking a highly skilled and customer-focused Digital Service Representative to join our team at Consumers Credit Union. As a key member of our TellerPlus+ team, you will be responsible for providing exceptional digital member service to our members through video sessions.

Key Responsibilities
  • Process Transactions: Accurately process a variety of cash and check inquiry transactions for members through video sessions.
  • Recognize Referral Opportunities: Identify and act upon referral opportunities to achieve personal sales goals and provide members with the best financial solutions.
  • Provide Excellent Service: Deliver exceptional digital member service, including assisting members with additional service needs, such as opening accounts, setting up auto transfers, and online banking services.
  • Sustain Teller Balancing Standards: Maintain high levels of accuracy and attention to detail in all transactions.
  • Demonstrate Product Knowledge: Stay up-to-date on all Credit Union products and services to provide members with informed solutions.
  • Uphold Confidentiality: Maintain member confidentiality and adhere to security and fraud prevention policies and procedures.
Requirements
  • High School Diploma or Equivalent: A high school diploma or equivalent is required.
  • Technical Skills: Demonstrated knowledge of current technology and ability to navigate multiple software environments.
  • Communication Skills: Excellent analytical, verbal, and written communication skills.
  • Comfort on Camera: Must be comfortable on camera and maintain a friendly and professional appearance.
About Consumers Credit Union

We are a team that works closely together and counts on one another. We offer a range of benefits, including outstanding health, dental, and vision plans, a 401(k) plan with a 100 percent match, and generous paid time off. We are committed to Equal Employment Opportunity and are a proud Veteran & Military Friendly Employer.



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