Digital Service Representative
4 days ago
We are seeking a highly skilled and customer-focused Digital Service Representative to join our team at Consumers Credit Union. As a key member of our TellerPlus+ team, you will be responsible for providing exceptional digital member service to our members through video sessions.
Key Responsibilities- Process Transactions: Accurately process a variety of cash and check inquiry transactions for members through video sessions.
- Recognize Referral Opportunities: Identify and act upon referral opportunities to achieve personal sales goals and provide members with the best financial solutions.
- Provide Excellent Service: Deliver exceptional digital member service, including assisting members with additional service needs, such as opening accounts, setting up auto transfers, and online banking services.
- Sustain Teller Balancing Standards: Maintain high levels of accuracy and attention to detail in all transactions.
- Demonstrate Product Knowledge: Stay up-to-date on all Credit Union products and services to provide members with informed solutions.
- Uphold Confidentiality: Maintain member confidentiality and adhere to security and fraud prevention policies and procedures.
- High School Diploma or Equivalent: A high school diploma or equivalent is required.
- Technical Skills: Demonstrated knowledge of current technology and ability to navigate multiple software environments.
- Communication Skills: Excellent analytical, verbal, and written communication skills.
- Comfort on Camera: Must be comfortable on camera and maintain a friendly and professional appearance.
We are a team that works closely together and counts on one another. We offer a range of benefits, including outstanding health, dental, and vision plans, a 401(k) plan with a 100 percent match, and generous paid time off. We are committed to Equal Employment Opportunity and are a proud Veteran & Military Friendly Employer.
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Digital Service Representative
2 weeks ago
Kalamazoo, Michigan, United States Consumers Credit Union Full time{"title": "Digital Service Representative", "description": "Key ResponsibilitiesProcess transactions accurately and efficiently through digital channels or video sessions.Recognize and act upon referral opportunities to achieve personal sales goals.Provide excellent digital member service, including assisting with additional service needs and sustaining...
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Bilingual Digital Service Representative
2 weeks ago
Kalamazoo, Michigan, United States Consumers Credit Union Full timeAbout the RoleWe are seeking a highly skilled and bilingual Digital Service Representative to join our team at Consumers Credit Union. As a Digital Service Representative, you will be responsible for providing exceptional customer service to our members through video sessions, ensuring that their financial needs are met efficiently and accurately.Key...
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Digital Service Expert
3 weeks ago
Kalamazoo, Michigan, United States Consumers Credit Union Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Bilingual Digital Service Representative to join our team at Consumers Credit Union. As a key member of our TellerPlus+ team, you will be responsible for providing exceptional digital member service and accurately processing a variety of cash and check inquiry transactions through video...
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Bilingual Customer Service Representative
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Kalamazoo, Michigan, United States Consumers Credit Union Full timeAbout the Role:We are seeking a highly skilled and customer-focused individual to join our Digital Service team as a Bilingual Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our members through video sessions, ensuring accurate and efficient processing of transactions, and promoting...
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