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Customer Service Representative

2 months ago

Kalamazoo, Michigan, United States Rentokil Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Rentokil. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their concerns, and ensuring their satisfaction.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via phone, email, or other communication channels.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.
  • Meet or exceed performance metrics and targets, including first-call resolution rates and customer satisfaction scores.
  • Stay up-to-date with product knowledge, services, and company policies to provide accurate information to customers.
Requirements
  • High school diploma or equivalent required; degree in a related field preferred.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks effectively.
  • Strong attention to detail and organizational skills.
  • Availability to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Competitive salary and bonus structure.
  • Opportunities for career growth and professional development.
  • Comprehensive training and onboarding program.
  • Recognition and rewards for outstanding performance.
  • A dynamic and supportive work environment.
Why Rentokil?

At Rentokil, we pride ourselves on being a world-class organization that values our employees and customers. We offer a range of benefits and opportunities that will help you grow your career and achieve your goals. Join our team and become part of a global leader in pest control and other services.