Safety Policy Development Manager

2 days ago


Nashville, Tennessee, United States Lyft Full time
About the Role

We are seeking a highly skilled and experienced Safety Policy Development Manager to join our team at Lyft. As a key member of our Safety and Customer Cares team, you will play a pivotal role in shaping and implementing platform safety policies that uphold our principles of safety, reliability, and community.

Key Responsibilities
  • Develop and implement effective safety policies and procedures to ensure the well-being of our riders and drivers.
  • Collaborate closely with cross-functional teams, including Legal, Product, Public Policy, Risk, and Communications, to ensure policy alignment and operational effectiveness.
  • Conduct thorough research and analysis to identify emerging safety trends and risks, integrating data-driven insights into policy creation.
  • Proactively assess risks to our platform and users, developing strategies to mitigate potential harm and enhance safety measures.
  • Communicate policy updates, enforcement actions, and key safety insights to senior management and relevant stakeholders.
Requirements
  • 5+ years of experience in Trust & Safety, Policy Development, or a related role within a technology, marketplace, transportation, or regulatory environment.
  • Proven track record of developing and implementing effective policies, with a strong understanding of safety principles and risk management.
  • Excellent analytical skills, with the ability to leverage data and metrics to drive informed decision-making.
  • Strong communication and interpersonal skills, including experience in stakeholder engagement and advocacy.
  • Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and driving results under tight deadlines.
About Lyft

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. We are a rapidly growing company that values innovation, creativity, and collaboration. If you are passionate about safety and trust in complex multi-sided platforms, we encourage you to apply for this exciting opportunity.


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