Customer Service Management Supervisor

1 week ago


New Smyrna Beach, Florida, United States Rowland Pest Management, Inc. Full time
About Rowland Pest Management, Inc.

We are a well-established local business that values and supports our employees and their skills. Our company is proud of our ability to solve any pest problem, no matter how big or small, and we do so while using the safest products and techniques available.

Job Description

We are seeking a highly motivated and experienced Customer Service Management / Pest Control Call Center Supervisor to join our team. As a key member of our office team, you will play a critical role in ensuring our customers have a positive experience when they call in and our call booking rate remains high.

Responsibilities
  • Oversee the office, making sure leads are booked and the schedule is full
  • Provide guidance for your team, coaching them on proper phone communications and how to best handle the customers and prospects
  • Set the tone in the department, leading by example and consistently following the company's core values
Requirements
  • Call center OR office management experience
  • Proficiency with technology
What We Offer

We offer a competitive salary of $50,000-$65,000/year, full health insurance, paid time off (PTO), and paid training. Our office team also enjoys a fantastic work environment, fun co-workers, and incredibly supportive management. Plus, we provide free coffee and snacks to keep you fueled.



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