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Customer Service Representative

1 month ago

High Springs, Florida, United States Worthmann Roofing Full time
Job Description

Worthmann Roofing is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for handling a high volume of inbound calls from homeowners to explain and schedule home inspections and quotes for Worthmann products.

Key Responsibilities:

  • Handle inbound calls from homeowners to schedule home inspections and quotes
  • Respond to online customer forms to schedule appointments and/or perform other customer service activities
  • Follow the approved script when discussing home evaluations with potential customers
  • Present a positive and professional face to homeowners and co-workers

Requirements:

  • Customer Service experience
  • Familiarity with office software and phone systems
  • Some sales experience
  • Proven track record of exceeding customer expectations

Benefits:

  • Health Insurance: Paid 50% for Employees
  • Dental
  • Vision
  • 401K (matching)
  • STD
  • Accidental, Hospoyal Indemnity, Critical Illness
  • PTO accrual upon hire

Physical Requirements:

  • The ability to lift 50 pounds
  • The ability to sit for long periods of time
  • The ability to use a keyboard and telephone