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Application Support Engineer, Manufacturing Execution Systems Specialist

2 months ago

Kokomo Indiana, United States Samsung SDS America Full time

About Us:

Samsung SDS America is a leading provider of innovative technology solutions, driving the future of mobility and sustainability. Our joint venture, StarPlus Energy, is at the forefront of the electric vehicle (EV) revolution, focusing on the development and manufacturing of state-of-the-art EV batteries.

Job Summary:

We are seeking a highly skilled and dedicated Manufacturing Execution Systems (MES) Application Support Engineer to join our team. The successful candidate will play a critical role in supporting the manufacturing operations by maintaining and optimizing the MES for our EV battery production.

Key Responsibilities:

  • MES Support and Maintenance:
    • Provide Tier 1 support for the MES, addressing and resolving system issues in a timely manner.
    • Monitor MES performance and ensure continuous system availability and reliability.
    • Perform routine system maintenance and updates to keep the MES current and efficient.
    • Support onsite equipment and logistics system testing.
    • System operation scenario management (Preventive Management, HA test, Failure/Disaster simulation training).
    • Perform system monitoring and post-works.
  • System Optimization:
    • Identify areas for system improvement and implement enhancements to optimize MES performance.
    • Collaborate with cross-functional teams and HQ to integrate MES with other manufacturing systems and processes.
    • Support in assessing potential impacts, for new implementations, enhancements, and process changes as the on-site expert.
    • Support new implementation testing in coordination with HQ team.
    • Develop and maintain MES documentation, including standard operating procedures and troubleshooting guides.
  • Issue Resolution:
    • Diagnose and troubleshoot MES-related issues, working closely with HQ, On-site IT and manufacturing teams to resolve any potential problems.
    • Escalate complex issues to Tier 2 support in HQ as necessary.
    • Track and document all issues and resolutions in a timely manner.
  • Training and Support:
    • Train and guide manufacturing staff on MES functionalities and best practices.
    • Provide ongoing support and guidance to ensure effective system usage.

Requirements:

  • High School Diploma or equivalent.
  • 8+ years of experience in MES support or a similar role, preferably in a manufacturing environment.
  • Experience in EV battery manufacturing is a plus.
  • Strong knowledge of MES platforms (e.g., Siemens, Rockwell, Plex, ION).
  • Proficiency in SQL, databases, and scripting languages.
  • Proficiency in Oracle database.
  • Experience with MES system administration and/or DB data analysis.
  • Familiarity with manufacturing processes and quality control systems.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Ability to handle multiple tasks and prioritize effectively.
  • Must be authorized to work for any employer in the U.S.
  • Bachelor's degree in Engineering, Information Technology, or a related field is preferred, but not required.

Working Conditions:

  • This role may require occasional on-call support and the ability to work flexible hours to address critical system issues.
  • The position may involve working in a manufacturing environment, requiring adherence to safety protocols.
  • This role is working onsite in Kokomo, IN and will require to commute to the office on a daily basis.
  • May require ad-hoc video conference to be coordinated between on-site (GMT -5) and HQ (GMT +9).

Benefits:

  • Samsung SDS America offers a comprehensive suite of programs to support our employees.
  • Top-notch medical, dental, vision and prescription insurance fully covered by employer for employee + family.
  • Wellness program.
  • Parental leave.
  • 401K match and savings plan.
  • Flexible spending accounts.
  • Life insurance.
  • Paid Holidays.
  • Paid Time off.
  • Additional benefits.

Equal Opportunity Employer:

Samsung SDS America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.

Accommodation:

We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Application Process:

To apply, please submit your resume detailing your qualifications and experience.

You will be contacted by recruiting team if your qualifications meet the requirements for this position.