Technical Support Specialist

1 day ago


Kokomo, United States Techgene Solutions Full time

Job Title: Technical Support Specialist

Location: Kokomo, IN 46901 Onsite

Duration: 12 months


Job Description

The Technical Support Specialist will serve as the primary point of contact for internal applications, hardware, mobile, and remote technology in a manufacturing environment. Responsibilities include:

• Logging, categorizing, and managing all incoming helpdesk tickets in the Helpdesk Ticketing system.

• Providing regular follow-up with customers on the status and closure of incidents/requests.

• Troubleshooting and resolving hardware, software, and network issues.

• Documenting procedures, FAQs, and maintaining an inventory of assets.

• Identifying recurring issues and troubleshooting until permanent solutions are found.

• Offering technical advice and support to C-level executives and their assistants.

• Delivering exceptional IT support, ensuring high customer satisfaction.

• Building trust and fostering relationships with customers, acting as a liaison for new business opportunities.

• Serving as the company’s Security Program Administrator, VPN Administrator, and IT Policy Creator.

• Supporting VIPs and business travellers with IT needs.

• Managing and maintaining the IT server room and addressing any issues that arise.

• Collaborating with the network and server teams on network and file server issues.

Qualifications

• Strong proficiency with core applications, including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM, and Active Directory.

• Excellent problem-solving, communication, and interpersonal skills.

• Ability to prioritize tasks and meet defined SLA deadlines.

• Experience with Android mobile systems in corporate settings is a plus.

• Understanding of MES (Manufacturing Execution Systems) is a plus.

• Willingness to travel up to 10% of the time.




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