Technical Support Specialist

4 days ago


Kokomo, Indiana, United States Woongjin, INC. Full time
Job Summary

As a Technical Support Specialist at Woongjin, INC., you will serve as the initial point of contact for internal applications, hardware, mobile, and remote technology in a manufacturing environment. Your primary responsibility will be to provide exceptional IT support to customers at the C-level, ensuring a high level of customer satisfaction.

Key Responsibilities

• Logging, categorizing, and actioning all incoming ticket activity in the Helpdesk Ticketing system
• Following up on any outstanding issues with customers regarding status and closure of incidents/requests
• Troubleshooting and resolving hardware, software, and network problems
• Documenting procedures, FAQs, and inventory of assets
• Providing technical advice to executive-level personnel based on developed expertise in the field of IT

Requirements

• Strong working knowledge of core applications including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM, and Active Directory
• Excellent problem-solving, communication, and interpersonal skills
• Ability to prioritize and organize work to meet defined SLA's
• Android mobile in corporation experience is a plus
• Strong understanding of MES system is a plus
• Must be willing to travel up to 10% of the time
• Bilingual (Korean) highly preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

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