Technical Support Specialist

3 weeks ago


Kokomo, Indiana, United States Techgene LLC Full time

Job Title: Technical Support Specialist

Location: Onsite

Duration: 12 months

Job Description

The Technical Support Specialist will serve as the primary point of contact for internal applications, hardware, mobile, and remote technology in a manufacturing environment.

Responsibilities include:

Logging, categorizing, and managing all incoming helpdesk tickets in the Helpdesk Ticketing system.

Providing regular follow-up with customers on the status and closure of incidents/requests.

Troubleshooting and resolving hardware, software, and network issues.

Documenting procedures, FAQs, and maintaining an inventory of assets.

Identifying recurring issues and troubleshooting until permanent solutions are found.

Offering technical advice and support to C-level executives and their assistants.

Delivering exceptional IT support, ensuring high customer satisfaction.

Building trust and fostering relationships with customers, acting as a liaison for new business opportunities.

Serving as the company's Security Program Administrator, VPN Administrator, and IT Policy Creator.

Supporting VIPs and business travellers with IT needs.

Managing and maintaining the IT server room and addressing any issues that arise.

Collaborating with the network and server teams on network and file server issues.

Qualifications

Strong proficiency with core applications, including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM, and Active Directory.

Excellent problem-solving, communication, and interpersonal skills.

Ability to prioritize tasks and meet defined SLA deadlines.

Experience with Android mobile systems in corporate settings is a plus.

Understanding of MES (Manufacturing Execution Systems) is a plus.

Willingness to travel up to 10% of the time.



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