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Financial Services Representative

2 months ago

Middletown, Ohio, United States Premier Health Full time
Job Summary

Patient Access Specialists play a vital role in ensuring seamless patient experiences at Premier Health. As a key member of our team, you will be responsible for providing exceptional customer service, navigating complex financial situations, and ensuring compliance with regulatory requirements.

Key Responsibilities
  • Deliver personalized financial counseling to patients and their families, addressing their unique needs and concerns.
  • Collect and process co-pays, deductibles, and financial assistance applications with accuracy and efficiency.
  • Verify insurance benefits, generate ABNs, and obtain pre-certifications as required.
  • Maintain accurate and up-to-date patient records, adhering to Premier Health's confidentiality and privacy standards.
  • Collaborate with healthcare professionals, patients, and colleagues to ensure timely and effective patient care.
Requirements
  • Excellent communication and interpersonal skills, with the ability to empathize with patients and their families.
  • Strong analytical and problem-solving skills, with the capacity to navigate complex financial situations.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively.
  • Proficiency in Premier Health's electronic health record system and other relevant software applications.
  • Compliance with Premier Health's policies, procedures, and regulatory requirements.