General Manager

7 days ago


Charlotte, North Carolina, United States Lexima Full time

About Lexima

Lexima is an exciting new addition to the hospitality industry, offering a modern and fun experience. We are seeking an experienced and dynamic Hotel Operations Manager to lead our pre-opening efforts and oversee the successful launch and ongoing operations of our new 208 room property.

Responsibilities:

  • Pre-Opening Activities: Lead the pre-opening process, including coordinating with contractors, vendors, and suppliers to ensure the hotel is ready for opening day.
  • Team Management: Recruit, hire, and train a high-performing team, fostering a positive work environment and a strong service culture.
  • Operational Procedures: Develop and implement operational procedures, standards, and policies to ensure a seamless guest experience.
  • Hotel Operations: Oversee the hotel's daily operations, including front office, housekeeping, food and beverage, and maintenance departments.
  • Financial Management: Manage budgets, financial performance, and cost control measures to ensure profitability.
  • Sales and Marketing: Drive sales and marketing efforts to maximize occupancy, average daily rate (ADR), and revenue per available room (RevPAR).
  • Compliance: Ensure compliance with all health, safety, and legal regulations.
  • Guest Relations: Cultivate relationships with guests, local businesses, and the community to enhance the hotel's reputation.
  • Performance Analysis: Analyze guest feedback and reviews to continually improve service and address any issues promptly.
  • Reporting: Report regularly to management on the hotel's performance, challenges, and opportunities.

Qualifications:

  • Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Experience: Minimum of 5-7 years of hotel management experience, with at least 3 years in a General Manager role.
  • Pre-Opening Experience: Proven experience in successfully opening and managing a hotel property.
  • Leadership Skills: Strong leadership and team management skills, with the ability to inspire and motivate staff.
  • Financial Acumen: Exceptional financial acumen, with experience managing budgets, forecasting, and cost control.
  • Communication Skills: Excellent communication and interpersonal skills, with a focus on guest satisfaction and relationship building.
  • Adaptability: Ability to work under pressure and manage multiple priorities in a fast-paced environment.
  • Technical Skills: Knowledge of hotel management software and systems.

Benefits:

  • Competitive Salary: Competitive salary and performance-based bonuses.
  • Comprehensive Benefits: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Leadership Opportunity: The chance to lead and shape the future of a brand-new hotel.

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