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Claims Customer Service Specialist

2 months ago

Charlotte, North Carolina, United States The Hartford Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our Claims team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, answering their questions and resolving their claims in a timely and professional manner.

Key Responsibilities
  • Initiate claims according to established best practices and provide exceptional customer service
  • Promote digital self-service capabilities to enhance customer experience
  • Utilize multiple computer applications to accurately document claim information
  • Have a dedicated workspace free from distractions during work and training hours
  • Commit to the training and work schedule
Requirements
  • Demonstrated background in customer service, call center, insurance, retail, restaurant or a related field
  • Ability to work in a fast-paced complex environment while navigating multiple programs
  • Problem-solving and critical thinking skills with strong attention to detail
  • Excellent communication skills with ability to empathize with customers and colleagues
  • Adaptability
  • High School Diploma or equivalent experience required
  • Spanish bilingual a plus
Benefits
  • Medical, Dental, Vision, Life and Disability Insurance
  • 25 days paid time off in your first full year of service and Paid Holidays
  • Tuition reimbursement, Student Loan Paydown Program
  • 401K