Director of Operations

3 weeks ago


Rockford, Illinois, United States BoxedUp Self Storage Full time
Director of Operations Job Description

We are seeking a highly motivated and detail-oriented Director to lead BoxedUp Self Storage as we continue to expand our footprint and brand across the region. This is an excellent opportunity to join a company in a highly entrepreneurial role.

Key Responsibilities:

  • Develop and implement business strategies to ensure Boxed Up achieves its financial objectives, including assessing market trends, understanding the competitive landscape, and identifying growth opportunities.
  • Manage the Regional Manager and provide strategic management assistance for all other employees.
  • Develop strategies to increase tenant satisfaction and ensure excellent customer service.
  • Oversee the financial performance of Boxed Up, including budgeting, forecasting, cash flow management, and ensuring the business is financially viable and profitable.
  • Assist with budget preparation and financial forecasting, perform basic financial analysis, and create ad hoc financial reports as needed.
  • Develop and implement effective marketing strategies to attract new customers and retain existing ones.
  • Attract, develop, and retain high-quality staff, including hiring, training, performance management, and ensuring a positive work environment.
  • Stay up-to-date with self-storage industry trends and new technologies, and consider how they can be used to improve Boxed Up's occupancy and operations.
  • Identify areas of improvement in operations and develop plans to address them.
  • Perform periodic walk-throughs of facilities to ensure policies and procedures are up to standard.
  • Coordinate with vendors for repairs, maintenance, and landscaping, and direct the Regional Manager in maintaining facilities and ensuring compliance with relevant laws and regulations.

Requirements:

  • Bachelor's degree required; advanced degree (MBA or similar) and/or significant relevant experience preferred.
  • Self-storage and/or real-estate experience desired.
  • Understanding of accounting principles and financial reporting.
  • Proficiency in Microsoft Office Suite, particularly Excel, with the ability to create and manipulate spreadsheets.
  • Familiarity with self-storage management software (SiteLink) is a plus.
  • Excellent attention to detail and strong analytical skills.
  • Ability to work independently and as part of the First Midwest Group team.
  • Strong organizational skills with the ability to prioritize tasks and meet deadlines.
  • Effective communication skills, both written and verbal.
  • Authorization to work in the United States.

First Midwest Group is an equal-opportunity employer and encourages applications from candidates of all backgrounds. We are committed to creating a diverse and inclusive work environment.


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