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Customer Care and Technology Specialist

2 months ago

Springfield, Illinois, United States Asurion Full time

Position Title: Customer Care and Technology Specialist

Department: In-Store Customer Solutions

Compensation: Starting at $17.65 per hour, with potential performance-based incentives of up to $700 monthly.

If you have a passion for assisting individuals with their technology needs and thrive in a collaborative atmosphere, this position may be ideal for you. We are seeking a customer-oriented and sales-driven individual with skills in troubleshooting and electronic repairs, eager to foster genuine connections.

Key Responsibilities:

  • Act as the representative of Asurion, delivering exceptional and personalized customer service experiences.
  • Provide technical support, troubleshoot issues, and repair electronic devices for customers.
  • Monitor virtual communication platforms as needed, promoting Asurion home+ products.
  • Drive sales performance in roles such as Delivery & Expert Setup and Messaging.
  • Complete a comprehensive 5-week training program, including certifications from Apple and Samsung.
  • Oversee inventory management.
  • Collaborate with cross-functional teams to implement programs and provide constructive feedback.
  • Self-manage tasks and prioritize effectively.
  • Adapt to a fast-paced environment while managing multiple tasks.
  • Engage with customers with integrity, ensuring their needs are met and providing accurate information, all while embodying Asurion's core values.
  • Perform additional duties as assigned.

Qualifications:

  • Minimum of 1 year of experience in customer service or sales.
  • Preferred 6 months of experience in product service support or electronics troubleshooting.
  • Ability to work a flexible retail schedule, accommodating business needs, with shifts typically between 10 AM and 9 PM, averaging 5 days a week; messaging support may require shifts between 10 AM and 11 PM, averaging 1-3 days a week.
  • Successful completion of a background check (including criminal and drug screening).
  • Basic proficiency in Microsoft Office applications.
  • Strong organizational skills and the ability to multitask in a dynamic environment.
  • Computer literacy, including typing skills and the ability to navigate multiple applications.
  • Familiarity with mobile devices and operating systems.
  • For messaging support, a distraction-free workspace that meets ergonomic standards is required.
  • Must meet minimum internet speed requirements: 10 Mbps download and 5 Mbps upload.
  • A hard-wired internet connection is mandatory (Wi-Fi or hotspots are not permitted).

Employee Benefits:

  • Ongoing training and certification opportunities.
  • Competitive hourly wage with performance-based bonuses.
  • Comprehensive benefits package including health, dental, and vision coverage.
  • Paid time off.
  • Opportunities for career advancement.
  • Skills development and hands-on training.
  • Uniform allowances.
  • A wide array of perks and benefits aimed at supporting mental, physical, and financial well-being.

About Us:
Asurion is a leading global provider of technology solutions, fostering a workplace culture that values every employee, regardless of their role. Our services and products support over 350 million customers worldwide.

NOTE: THIS JOB DESCRIPTION IS NOT INTENDED TO BE A COMPREHENSIVE LIST OF ACTIVITIES, DUTIES, OR RESPONSIBILITIES REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MAY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.
ASURION IS AN EQUAL OPPORTUNITY EMPLOYER, PROHIBITING DISCRIMINATION AND HARASSMENT OF ANY KIND REGARDLESS OF RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.

THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION, AND TRAINING.