Care Relationship Specialist

3 weeks ago


Springfield, Illinois, United States FREEDOM CARE , LLC Full time

About the Role:

We are seeking a highly skilled Engagement Specialist to join our team in Missouri. As a member of our Engagement Team, you will play a critical role in connecting with individuals from across the state and building meaningful relationships with those interested in our home care services.

Key Responsibilities:

  • Engage with potential patients and caregivers through various channels, including phone, social media, and website inquiries.
  • Nurture interested individuals into signing up with FreedomCare by collecting and validating necessary information.
  • Build sustainable relationships with customers by taking a customer-centric approach and exceeding expectations.
  • Manage large volumes of inbound and outbound calls in a timely manner, meeting personal and team targets.

Requirements:

  • Over one year of proven sales experience.
  • Ability to multitask, set priorities, and manage time effectively.
  • Familiarity with CRM systems and practices.
  • Strong phone and verbal communication skills, along with active listening.
  • Customer focus and adaptability to different personality types.
  • Genuine care for customers' interests.
  • Optimistic and upbeat attitude.
  • Self-motivating, independent, and entrepreneurial spirit.
  • Focused and persistent.
  • Analytical and empathetic.
  • Data-driven and goal-oriented.

Why Work at FreedomCare?

We offer a competitive compensation package, medical benefits, retirement plans, wellness programs, fun company events, and ongoing learning opportunities to grow your career. Our inclusive environment celebrates diversity and provides a positive impact on others.

Compensation:

The base pay range for this role is between $16.00 and $20.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors, including skill set, years of relevant experience, education, location, and licensure/certifications.


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