Computer Repair Service Dispatcher

4 weeks ago


Springfield, Illinois, United States Karls Technology Full time
Job Summary

We are seeking a highly skilled and organized Phone Support Specialist to join our team at Karls Technology. As a Phone Support Specialist, you will be the first point of contact for phone calls and will be responsible for providing industry-leading response times.

The ideal candidate will have excellent communication skills, be able to work quickly and efficiently, and have a personable phone presence. You will also be responsible for working with various team members to negotiate and coordinate schedules with technical resources and clients.

Key Responsibilities

  • Answer phone calls and emails in a timely manner
  • Work with team members to coordinate schedules and resolve issues
  • Provide excellent customer service and ensure client satisfaction
  • Create and manage tickets for reported incidents and service requests
  • Communicate with 3rd party vendors to coordinate onsite visits and resolve issues
  • Make proactive calls to clients to provide updates and ETAs on scheduled appointments
  • Follow up with clients post-visit to ensure satisfaction
  • Keep client documentation and Work Order Ticket system updated

About Karls Technology

Karls Technology is a mobile computer repair service founded in 1999. We provide on-site computer services to various metro areas and are headquartered in Arizona.



  • Springfield, Illinois, United States Hobart Service Full time

    Job SummaryWe are seeking a skilled Food Service Equipment Repair Specialist to join our team at Hobart Service. As a key member of our team, you will be responsible for troubleshooting, diagnosing, and repairing commercial food equipment, including cooking, food preparation, ware washers, weigh wrap, baking, and refrigeration units.Key ResponsibilitiesWork...


  • Springfield, Illinois, United States Computer Innovations Full time

    Job OverviewComputer Innovations is seeking a highly skilled IT professional to oversee IT functions at businesses throughout the Springfield area. The ideal candidate will be responsible for ensuring high levels of client satisfaction and driving growth through innovative solutions.Key ResponsibilitiesMonitor and maintain IT technology employed by business...


  • Springfield, Illinois, United States Ted Britt Auto Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Ted Britt Auto Group. As an Automotive Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle ownership experience.Key ResponsibilitiesAdvises customers on necessary...


  • Springfield, Illinois, United States Mercy Full time

    Overview:We're a leading healthcare provider, and our mission is to deliver exceptional care and service to our patients. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart.The incumbent of this position shall have a strong background in...


  • Springfield, Illinois, United States The Blue Collar Recruiter of Marietta Full time

    Job SummaryAs an Electronic Technician with The Blue Collar Recruiter of Marietta, you will be responsible for troubleshooting and repairing electronic assemblies and equipment. Key ResponsibilitiesUtilize standard test equipment to evaluate performance and determine need for adjustmentApply working knowledge of oscilloscopes, DMM, Huntron component...


  • Springfield, Illinois, United States German Auto Group Full time

    Service Advisor OpportunityWe are seeking an experienced Service Advisor to join our team at our European auto repair facility in Springfield. As a Service Advisor, you will be responsible for providing exceptional customer service, working with our top-notch technicians, and developing your skills in sales and customer relations.Key...


  • Springfield, Illinois, United States Ford Motor Company Full time

    Job SummaryAt Ford Motor Company, we're seeking a skilled Automotive Repair Specialist to join our team. As a key member of our service team, you'll be responsible for providing repair assistance to our dealerships and customers. If you have a passion for automotive repair and a strong customer service focus, we encourage you to apply.Key Responsibilities...


  • Springfield, Illinois, United States VIA Appliance Services Full time

    Appliance Repair Technician Job SummaryVIA Appliance Services is seeking a skilled Appliance Repair Technician to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the highest level of technical expertise in appliance repair.ResponsibilitiesMeet with customers in their homes or places...


  • Springfield, Illinois, United States AAA Mid Atlantic Full time

    Job Summary:AAA Club Alliance is seeking an experienced Automotive Technician to join our team. As a key member of our team, you will be responsible for performing complex repairs and diagnostics on a variety of vehicles. Key Responsibilities:Perform engine repair, gas and automatic transmission/transaxle diagnosis and repair, manual transmission/suspension...


  • Springfield, Illinois, United States AAA Mid Atlantic Full time

    AAA Mid Atlantic Job OpportunityWe are seeking an experienced Automotive Technician to join our team at AAA Mid Atlantic. As a key member of our team, you will be responsible for performing a variety of tasks, including engine repair, transmission diagnosis and repair, and electrical diagnosis and repair.Key Responsibilities:Perform engine repair, gas and...


  • Springfield, Illinois, United States Golden West Services Inc Full time

    Job Summary:Golden West Services Inc is seeking a highly skilled Service Assurance Agent to join our team. As a Service Assurance Agent, you will be responsible for providing exceptional customer support and ensuring the quality of our network services. Key Responsibilities: Provide administrative and technical support to internal and external customers...


  • Springfield, Illinois, United States Golden West Services Inc Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Service Assurance Agent to join our team at Golden West Telecommunications. As a Service Assurance Agent, you will be responsible for providing entry-level customer and network surveillance, triage, and repair support for our network and customers.Key ResponsibilitiesMonitor the Company's...


  • Springfield, Illinois, United States Triad Service Center Full time

    Triad Service Center is seeking a skilled Field Service Technician to join their team. As a Field Service Technician, you will be responsible for servicing and repairing light industrial equipment in the Springfield, MO area. Your duties will include diagnosing and repairing equipment, providing excellent customer service, and maintaining a safe and...


  • Springfield, Illinois, United States Mercy Full time

    We're a healthcare organization with a mission to bring healing to our communities. Our team is dedicated to delivering exceptional care and service to our patients.The Communication Systems Specialist will play a critical role in maintaining our emergency communication infrastructure. This includes ensuring the proper operation of systems such as Computer...


  • Springfield, Illinois, United States CarMax Full time

    Job SummaryWe are seeking a skilled Automotive Repair Specialist II to join our team at CarMax. As a key member of our service department, you will be responsible for performing mechanical and cosmetic repairs on customer and internal vehicles in accordance with our high standards.Key ResponsibilitiesExecute CarMax standardized work processes to ensure...


  • Springfield, Illinois, United States A3 Solutions, Inc. Full time

    Job Summary:As a Field Service Technician at A3 Solutions, Inc., you will be responsible for maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals. This role requires strong technical skills and the ability to work independently in a fast-paced environment.Key Responsibilities:Maintain, analyze,...


  • Springfield, Illinois, United States Fidelity Dealer Services Full time

    Job OpportunityWe are seeking a skilled Service Technician to join our team at Fidelity Dealer Services. As a Service Technician, you will play a critical role in ensuring the highest level of customer satisfaction by providing exceptional service and repair work on vehicles.Key Responsibilities:Examine and diagnose complex vehicle issuesCollaborate with...


  • Springfield, Illinois, United States Ted Britt Auto Group Full time

    Job SummaryWe are seeking a highly skilled Automotive Service Advisory Specialist to join our team at Ted Britt Auto Group.This is a full-time position offering a competitive salary ranging from $55,000 to $70,000 per year, depending on experience.The ideal candidate will have a strong passion for providing exceptional customer service, a keen eye for...


  • Springfield, Illinois, United States Caliber Collision Centers Full time

    Job Opportunity at Caliber CollisionCaliber Collision Centers is seeking a skilled Auto Body Technician to join our team. As a key member of our service center, you will be responsible for safely repairing vehicles in accordance with Caliber and OEM standards using our state-of-the-art equipment.Key Responsibilities:Repair and restore vehicles to their...


  • Springfield, Illinois, United States Army National Guard Full time

    Aircraft Pneumatic Systems Repair SpecialistAs an Aircraft Pneumatic Systems Repair Specialist in the Army National Guard, you'll be responsible for inspecting, servicing, and repairing complex pneumatic systems on aircraft. Your expertise will be crucial in ensuring the safe and efficient operation of these systems.Key Responsibilities:Inspect and diagnose...