Front Desk Associate

7 days ago


Centennial, Colorado, United States Home2 Suites by Hilton - Centennial, CO Full time

Job Summary: We are seeking a skilled Guest Service Representative to join our team at Home2 Suites by Hilton - Centennial, CO. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.

Responsibilities:

  • Greet guests promptly and warmly, using a clear and friendly speaking voice.
  • Verify and process guest payments, handle cash and make change, and balance the house bank.
  • Complete registration process by inputting and retrieving information from the computer system, confirming guest details and room rate.
  • Promote hotel marketing programs and make recommendations for guest amenities.
  • Answer telephone calls using the hotel's scripted greeting and input messages into the computer system.
  • Resolve guest issues and concerns, such as location changes and credit issues.
  • Record guest comments and complaints, and offer assistance to resolve any problems.

Requirements and Qualifications:

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work varying schedules, including holidays and weekends.
  • Continual standing and movement throughout the front office area.

About Us: American Hospitality Management, Inc. (AHM) is a nationwide hospitality management group servicing limited and full-service hotels, extended stay, and resort properties. We offer a creative and collaborative work environment, and are an equal opportunity employer.



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