IT Service Desk Analyst
3 days ago
Join our team as an IT Service Desk Analyst and play a critical role in maintaining the day-to-day computer operations of our Clean Energy & Infrastructure group. As a key member of our IT team, you will be responsible for providing technical support to our staff and customers, ensuring the smooth operation of our computer systems, and contributing to the long-term planning and development of our computer operations.
Key Responsibilities:- Provide technical support to staff and customers via phone, email, or in-person
- Assist with the maintenance of computer equipment and software
- Participate in the rollout and implementation of new systems
- Document incidents and resolve them in a timely manner
- Install hardware and software on desktop systems
- Report and communicate outages/escalations to the IT Support Supervisor
- Assume on-call duties on a scheduled rotation
- Set up and deploy mobile phones
- Maintain IT asset inventory
- Ensure sufficient stock of IT equipment
- Move, set up, and update workstations
- Provide first-level user support troubleshooting
- Train end-users on the use of systems and programs
- Assist with creating access cards for building security badge systems
- Associate's degree or equivalent from a two-year college or technical school, or six months to one year of related experience and/or training
- Six months to one year of experience in support/customer service preferred
- Competitive pay with ongoing performance review and merit increase
- 401(k) with company match and Employee Stock Purchase Plan (ESPP)
- Flexible spending account (Healthcare & Dependent care)
- Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children
- Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance
- Paid Time Off, Paid Holidays, Bereavement Leave
- Military Leave, including Differential Pay and Benefits Continuation
- Employee Assistance Program
- Short and long-term disability, life insurance, and accidental death & dismemberment
- Voluntary life insurance, accident, critical illness, hospital indemnity coverage
- Emergency Travel Assistance Program
- Group legal plan
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