Customer Service Specialist
2 days ago
The Hendrick Automotive Group is looking for a dedicated Service Advisor to help our customers at one of our locations. As a Service Advisor, you will be responsible for working with customers to identify required maintenance and advising them on necessary and recommended services.
This is an excellent opportunity for those looking to start or advance their career in the automotive industry. Our company values diversity, teamwork, and continuous improvement, making it an ideal place to grow professionally and personally.
In this role, you will:
- Work with customer and technician to identify required maintenance.
- Advises customers on necessary and recommended services.
- Offers additional services and repairs to customers.
- Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
- Estimates cost of mechanical, electrical, or other repairs.
- Enters itemized estimate on service order and explains estimate to customer.
- Schedules appointments with customer.
- Meets dealership's standards for repair and order production.
- Maintains CSI at or above Company standards.
We offer a competitive salary range of $41,000 - $61,000 per year, depending on experience. This position requires regular attendance and may include evening hours, weekends, and holidays. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply.
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Customer Service Specialist
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Customer Experience Specialist
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