Automotive Service Liaison
2 weeks ago
Become a part of our dynamic team at Mike Savoie Chevrolet
We are an expanding automotive dealership in the Metro Detroit area looking for enthusiastic individuals to join our Customer Engagement Center. As a Customer Relations Specialist, you will be essential in connecting with our clientele to ensure their expectations are fulfilled.
What We Offer:
- Comprehensive Medical, Dental, and Vision Plans
- Life Insurance and Accidental Death & Dismemberment Coverage
- 401K Retirement Plan with Employer Contribution
- Paid Time Off and Professional Development Opportunities
- Exciting Company Raffles for Sporting Events
- Modern Customer Engagement Center
Your Role:
- Respond to customer inquiries via phone, email, and live chat
- Deliver product knowledge and guide customers to suitable resources
- Follow up with potential leads and foster positive relationships with colleagues
- Utilize Customer Relationship Management (CRM) and Dealer Management Systems (DMS)
- Assist clients with vehicle choices and service-related concerns
What We Seek:
- Excellent verbal and written communication abilities
- Familiarity with Microsoft Excel and Google Workspace
- Prior experience in customer service is advantageous
- A collaborative team player with a constructive mindset
- Attention to detail and a results-oriented approach
We are proud to be an equal opportunity employer dedicated to fostering diversity and inclusion. Join us in providing outstanding customer experiences at Mike Savoie Chevrolet.
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