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Automotive Diagnostic Specialist

2 months ago

Troy, Michigan, United States Noblesoft Technologies Full time
Job Summary

Noblesoft Technologies is seeking a skilled Automotive Diagnostic Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert-level technical assistance to our clients in resolving complex automotive issues.

Key Responsibilities
  • Diagnostic Analysis: Perform in-depth analysis of vehicle systems to identify and diagnose complex issues.
  • Troubleshooting: Utilize advanced diagnostic tools and techniques to troubleshoot and resolve issues related to automotive hardware and software.
  • Communication: Effectively communicate with clients to discuss their concerns and provide clear explanations of technical issues and resolutions.
  • Collaboration: Work closely with cross-functional teams, including engineering, quality, and customer service, to ensure seamless issue resolution and process improvement.
  • Process Improvement: Participate in process improvement initiatives to enhance technical support processes and procedures.
Requirements
  • Education: High School Education or Trade School Certificate
  • Experience: 2+ years of experience in Product Support and Technical Assistance
  • Skills: Proficiency in automotive hardware and software systems, excellent analytical and critical thinking skills, high attention to detail, and strong organizational and time management skills.
Preferred Qualifications
  • Automotive Experience: Experience in handling complaints, driven to deliver an excellent customer experience through resolutions and adherence to response times.
  • Technical Knowledge: Working knowledge of automotive hardware, software issues, causes, and remedies, including experience with troubleshooting automotive controls, vehicle support systems, automotive sensors, and embedded automotive software.
What We Offer
  • Opportunity to Work with a Leading Technology Company: Join Noblesoft Technologies and be part of a dynamic team that is shaping the future of automotive technology.
  • Professional Growth and Development: We offer opportunities for professional growth and development, including training and mentorship programs.
  • Collaborative Work Environment: Our team is dedicated to providing exceptional customer service and working collaboratively to achieve our goals.