Field Support Specialist

6 days ago


Conshohocken, Pennsylvania, United States Syzygy Integration Full time
Job Title: Field Support Representative

Syzygy Integration is seeking a highly skilled Field Support Representative to join our team. As a key member of our team, you will be responsible for providing technical support to our customers, ensuring rapid solutions to any reported issues.

Responsibilities:
  • Act as the primary technical point of contact for customers, ensuring prompt resolution of technical issues.
  • Conduct equipment checks and troubleshoot Syzygy products and network communications systems.
  • Coordinate with project managers and customers to install, integrate, and repair Syzygy product and network communications systems.
  • Provide Voice of Customer (VOC) feedback to the engineering team.
  • Complete after-action reports and other reports as required.
  • Provide project technical assistance and training for customers.
Qualifications:
  • 3+ years of experience with tactical, strategic, or MANET communications systems.
  • Strong understanding of technical concepts such as IP networking, wireless, GPS, mobile, RF propagation, and hardware and software concepts.
  • Ability to do RF link budget analysis for multi-path MANET networks.
  • Ability to select and model antenna configurations for interconnectivity between people, vehicles, towers, and aircraft installations.
  • 1+ year of experience as a field service representative or equivalent experience.
  • Proven troubleshooting experience with communications systems and architectures.
  • Ability to travel 50% of the time.
  • Ability to obtain a United States security clearance.
Nice to Have:
  • Cisco Certified Networking Associate (CCNA), CompTIA A+, or other IAT Level I certification in accordance with DoD 8570 guidance.
  • Experience with Line of Sight and Beyond Line of Sight wireless communications.
  • System testing and evaluation experience.
  • Experience integrating disparate systems.
  • Experience with TAK servers and/or devices.
  • Understanding of subnetting, basic routing, and switching.
Benefits:
  • Fantastic Medical, Dental, and Vision insurance.
  • 401k with Employer Match.
  • Company-paid Short Term Disability (STD), Long Term Disability (LTD), Accidental Death and Dismemberment (AD&D), Life Insurance.
  • Company-paid Sick Time, Vacation Time, and Holidays.
  • Bonus Incentives.
  • Employee Assistance Program.
  • Referral program.
  • Comprehensive Healthy lifestyle benefits.


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