Access Services Assistant
4 weeks ago
About the Position:
The Access Services Assistant plays a vital role in supporting the daily operations of a busy law library circulation desk. This position is responsible for opening the library, managing the circulation desk, and providing exceptional customer service to faculty, students, and staff.
Responsibilities:
- Provides interlibrary loan services to faculty and students by borrowing materials from other libraries and responding to loan requests from other libraries.
- Responds to basic information needs at the circulation desk, including answering directional and ready reference questions, maintaining knowledge of the reserve collection, and providing reserve materials to patrons.
- Assists the Head of Access Services with managing all operations of the circulation desk during shift hours, including early morning hours, and assists with hiring, training, and scheduling student and wage employees.
- Performs collection maintenance in the library, including shelving new books and returned books and materials, straightening and shifting materials, and supervising wage and student employees to do the same.
- Serves as a member and contributor to relevant university, library, and professional committees and working groups, as needed.
Required Qualifications:
- Bachelor's degree in a related field or equivalent combination of education and experience.
- Knowledge of the general activities of library operations and interest in libraries and information science.
- Strong oral and written communication skills.
- Demonstrated customer service capability.
- Demonstrated ability to follow, interpret, and apply organizational policies and procedures.
- Ability to exercise substantial attention detail, timeliness, and dependability.
- Ability to effectively supervise, train, and review the work of wage and student employees.
Preferred Qualifications:
- Working knowledge of library-related technologies used in access services, including online catalogs and interlibrary loan systems.
- Demonstrated ability to quickly learn new software and information systems.
Instructions to Applicants:
For full consideration, applicants must apply for the Access Services Assistant position and submit the online application, including three professional references with contact information, and provide a cover letter and resume.
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