Customer Care Specialist II
3 weeks ago
About the Role:
The Customer Care Specialist II will provide exceptional support to internal and external customers, ensuring requests are captured and resolved promptly. This role requires excellent communication skills, with a demonstrated ability to listen, adjust, influence, and deliver outstanding customer experiences.
Key Responsibilities:
- Provides phone and email support to internal and external customers.
- Validates all aspects of orders to ensure order accuracy, completeness, and technical feasibility.
- Ensures communication is maintained throughout the ordering process.
- Proactively reviews and updates backlog and manages ship schedules to ensure timely delivery.
- Drives MyIllumina utilization through tailored interactions and provides continuous personalized support.
- Uses judgment and expertise to proactively recognize matters needing attention or escalation.
- Collaborates with internal teams to ensure seamless customer experiences.
Requirements:
- Exceptional interpersonal, oral, and written communication skills.
- Previous life sciences company experience a plus.
- 2+ years' experience in a customer support or sales support role or equivalent.
- Proven ability to clearly convey complex ideas and concepts.
- Proficiency in using Microsoft Office and CRM and/or ERP systems.
What We Offer:
Illumina offers a wide range of benefits, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off. We strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission.
Why Join Us:
At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.
-
Mechanic II
3 weeks ago
San Diego, California, United States GRIFOLS, S.A. Full timeGrifols, a global healthcare company, is seeking a skilled Mechanic II - Manufacturing Specialist to join their team in San Diego, CA. As a member of the Calibration and Maintenance team, this individual will be responsible for the completion of maintenance and general support of on-site equipment and systems. The ideal candidate will have a High School...
-
Health Information Specialist II
4 weeks ago
San Diego, California, United States Family Health Centers of San Diego Full timeJob Title: Health Information Specialist IIFamily Health Centers of San Diego is seeking a highly skilled Health Information Specialist II to join our team. As a key member of our Health Information Management department, you will play a critical role in ensuring the accuracy and completeness of patient records.Responsibilities:Prepare patient charts for...
-
Insurance Billing Specialist II
4 weeks ago
San Diego, California, United States Vert Environmental @ San Diego Full timeInsurance Billing Specialist IIAre you a detail-oriented individual with strong financial skills and a passion for working with others? We are seeking a motivated and organized professional to join our team as an Insurance Billing Specialist II.This role involves working with clients to resolve billing issues, preparing invoices, and reconciling accounts....
-
IT Support Specialist II
3 weeks ago
San Diego, California, United States ISHPI Information Technology Full timeJob Summary: ISHPI Information Technology is seeking a skilled IT Support Specialist II to join our team. As a key member of our IT Support team, you will provide technical assistance and support to end-users for hardware, software, and systems through phone, email, or chat.Responsibilities:Provide technical assistance and support to end-users for hardware,...
-
Insurance Billing Specialist II
4 weeks ago
San Diego, California, United States Vert Environmental @ San Diego Full timeWe are seeking a detail-oriented and financially savvy individual to join our team as an Insurance Billing Specialist II. As a key member of our financial operations team, you will be responsible for ensuring accurate and timely billing and collections processes. Your strong problem-solving skills and customer service approach will be essential in resolving...
-
Cybersecurity Specialist II
4 weeks ago
San Diego, California, United States AERMOR LLC Full timeJob Title: Information System Security Specialist IIAERMOR LLC is seeking a highly skilled Information System Security Specialist II to join our team. As a key member of our cybersecurity team, you will play a critical role in protecting and securing Navy and Department of Defense (DoD) information systems.Key Responsibilities:Implement and manage...
-
Certified Nursing Assistant
4 weeks ago
San Diego, California, United States Senior Living Recruiting Specialist Full timeAs a Certified Nursing Assistant with Senior Living Recruiting Specialist, you will play a vital role in providing compassionate care to our residents. Our senior living community relies on dedicated professionals like you to ensure the well-being of our residents.We offer a stable and long-term career with opportunities for growth and development. Our CNA's...
-
Imaging Specialist II
3 weeks ago
San Diego, California, United States Compass Group USA Full timeCrothall Healthcare is a leading provider of specialized support services to the healthcare industry. As a Specialist Imaging II, you will play a critical role in ensuring the optimal performance of imaging equipment in our hospitals.Key Responsibilities:Perform planned preventive maintenance, calibrations, and electrical safety inspections on imaging...
-
Regulatory Affairs Specialist II
4 weeks ago
San Diego, California, United States Abbott Laboratories Full timeJoin Abbott Laboratories as a Regulatory Affairs Specialist IIAt Abbott Laboratories, we are committed to helping people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.We are...
-
Imaging Specialist II
4 weeks ago
San Diego, California, United States Sharp HealthCare Full timeJob SummarySharp HealthCare is seeking a skilled Imaging Specialist II to join our team. The successful candidate will be responsible for performing a wide range of technical procedures in special modalities and general diagnostic imaging, ensuring high-quality patient care and assisting physicians as needed.Key Responsibilities Verify patient identification...
-
Respiratory Therapist II Specialist
3 weeks ago
San Diego, California, United States Rady Children's Hospital Full timeJob Summary:As a Respiratory Therapist II at Rady Children's Hospital, you will be responsible for providing high-quality care to patients of all ages. Your expertise will include assessment, diagnostic, and therapeutic interventions affecting the cardiopulmonary system. You will work closely with the healthcare team to provide a caring relationship that...
-
Imaging Specialist II
4 weeks ago
San Diego, California, United States Sharp HealthCare Full timeJob SummarySharp HealthCare is seeking a skilled Imaging Specialist II to join our team. As a key member of our diagnostic imaging department, you will be responsible for performing a wide range of technical procedures in special modalities and general diagnostic imaging.Key ResponsibilitiesVerify patient identification and pregnancy statusImplement safe,...
-
Customer Service Representative
3 weeks ago
San Diego, California, United States Illumina Full timeAbout the Role:We are seeking a highly skilled Customer Care Specialist II to join our team at Illumina. As a key member of our customer-facing team, you will be responsible for providing exceptional service to both internal and external customers.Key Responsibilities:Build strong relationships with customers through effective communication and...
-
Technical Support Specialist II
3 weeks ago
San Diego, California, United States QuidelOrtho Full timeThe OpportunityQuidelOrtho is a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry, and transfusion medicine.We are a team of over 6,000 strong, operating in over 130 countries, providing fast, accurate, and consistent testing where and when it's needed most.Our culture prioritizes...
-
Technical Support Specialist II
3 weeks ago
San Diego, California, United States C.W. Driver Full timeJob Summary:As a Technical Support Specialist II at C.W. Driver, you will be the first point of contact for all internal IT technical support. You will utilize multiple communication channels to gather information from customers and determine the appropriate resolution path. Your responsibilities will include documenting customer interactions and resolutions...
-
IT Support Specialist II
3 weeks ago
San Diego, California, United States ISHPI Information Technology Full timeJob Summary:We are seeking a skilled IT Support Specialist II to join our team at ISHPI Information Technologies, Inc. The successful candidate will provide technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.Key Responsibilities:Answers questions, analyzes problems, and provides technical...
-
Maintenance Technician II
4 weeks ago
San Diego, California, United States Life Care Full timeJob Title: Maintenance Technician IIAt Life Care, we are seeking a highly skilled Maintenance Technician II to join our team. As a key member of our facilities maintenance team, you will be responsible for performing routine maintenance tasks, repairs, and preventative maintenance on our buildings and equipment.Key Responsibilities:Perform skilled...
-
Dietitian II PD
3 weeks ago
San Diego, California, United States Kaiser Permanente Full timeJob Summary:As a Dietitian II PD at Kaiser Permanente, you will provide high-quality nutrition education and clinical services to our members. Your expertise will be essential in upholding our organization's policies and procedures, as well as applicable state, federal, and local laws.Key Responsibilities:Participate in establishing department strategic...
-
Clinical Care Transition Specialist
4 weeks ago
San Diego, California, United States Option Care Health Full timeJob Title: Clinical Care Transition SpecialistAt Option Care Health, we are committed to providing extraordinary care that changes lives. As a Clinical Care Transition Specialist, you will play a critical role in ensuring seamless transitions for patients from hospital to home or alternative treatment sites.Key Responsibilities:Proactively maintain and grow...
-
Dietitian II PD
4 weeks ago
San Diego, California, United States Kaiser Permanente Full timeJob Summary:As a Registered Dietitian II Professional Development Specialist at Kaiser Permanente, you will play a crucial role in providing high-quality nutrition education and clinical services to our members. You will be responsible for upholding our organization's policies and procedures, as well as adhering to state, federal, and local laws.Key...