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Front Desk Associate

2 months ago

Fond du Lac, Wisconsin, United States Hotel Equities Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hotel Retlaw in Fond du Lac, Wisconsin. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.

Key Responsibilities
  • Guest Services: Greet and welcome guests upon arrival, register guests into the computer, and provide accurate and timely information and services.
  • Front Desk Operations: Respond to telephone and in-person inquiries, accept payment for guests' accounts, and maintain a house bank.
  • Problem-Solving: Promptly respond to and resolve guest complaints in a professional and courteous manner.
  • Communication: Answer telephone promptly and properly, be friendly, thorough, accurate, and efficient in taking reservations, check-ins, and check-outs.
Requirements
  • Education: High School diploma or equivalent.
  • Experience: Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
  • Skills: Good communication skills, both verbal and written, basic computational ability, and basic computer skills.
What We Offer
  • Competitive Pay: Competitive hourly rate and opportunities for advancement.
  • Benefits: Medical, dental, and vision insurance, vacation and holiday pay, and a 401(k) plan.
  • Professional Development: Opportunities for training and professional growth.