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Senior Project Manager

2 months ago

Salisbury, Maryland, United States Chewy Full time

Position Overview:

Chewy is seeking a Senior Project Manager to join our Fulfillment Center team. In this role, you will collaborate with our Fulfillment Operations partners to optimize the use of current technologies and implement new fulfillment center solutions.

Key Responsibilities:

  • Provide advanced support to Operations across all Fulfillment Centers, excluding Pharmacy.
  • Act as the liaison between Operations and Chewy's WMS Technical Product Managers and Software Engineers.
  • Prioritize incidents and share effective solutions tailored to WMS and vendor integrations.
  • Engage with third-party vendor representatives and internal technical support teams to resolve software integration issues.
  • Collaborate with FExT product teams to ensure user acceptance testing (UAT) is completed before new releases.
  • Guide and mentor colleagues, promoting knowledge sharing and acting as an ambassador for the FExT Support team.
  • Deliver solutions for high-priority incidents while managing additional business-defined tasks.
  • Bridge gaps between operational processes and technical capabilities through effective collaboration.
  • Establish and maintain strong relationships within a matrixed, multi-functional environment.
  • Serve as a central communication point for all stakeholders, ensuring organized and effective communication.

Essential Duties:

  • Guide team members on the Chewy Warehouse Management System (CWMS) and its integration with third-party vendor systems.
  • Conduct UAT for new software and troubleshoot existing software issues.
  • Create and deliver comprehensive training documentation for new applications and processes.
  • Act as a trusted advisor on Fulfillment Center processes, system functionalities, and standard operating procedures.
  • Provide primary on-call support for critical issues, ensuring timely and professional resolution.
  • Communicate effectively with third-party vendors to align their work with Chewy's operational goals.
  • Identify project opportunities and collaborate with operations to assess needs and ROI through organizational change requests.
  • Facilitate smooth communication and data exchange between operations and internal partners.
  • Assist in maintaining metrics, reports, analyses, and dashboards to inform key business decisions.
  • Willingness to travel up to 10% for technology rollouts and operational improvements.
  • Additional responsibilities as assigned within the project management scope of the Fulfillment Execution Support Team.

Qualifications:

  • Minimum of 2 years of relevant experience.
  • Preferred degree in a related field.
  • Experience and knowledge in warehouse operations and management systems are essential.
  • Strong analytical and communication skills, including proficiency in math, statistics, and verbal/written communication.
  • Proficient in computer applications, including Office, SQL or DBViz, and experience with Smartsheet, Atlassian (Jira/Confluence), and SharePoint.
  • Experience managing multi-functional teams and collaborating with warehouse operations leadership and IT.
  • Proven ability to prioritize tasks and manage organizational change processes.
  • Track record of identifying and recommending operational improvements to meet evolving business needs.
  • Demonstrated experience working with vendors to provide effective solutions.

We believe this position offers a valuable opportunity for professional growth and development.