Senior Client Services Manager
1 day ago
The Senior Client Services Manager is responsible for the creation, approval, and implementation of programs and events in Kroger stores, partnering with clients to drive incremental sales.
This role involves engaging clients to increase event sales, project development, budget management, execution monitoring, issue resolution, reporting, and invoicing.
The Senior Client Services Manager must also manage related financial activities while providing high-level service to client representatives and coworkers, assisting the organization in achieving a service excellence culture.
Key Responsibilities- Perform project management duties, including event program tracking, timeline development and management, budget management, pre and post-promotional analysis, and reporting.
- Develop effective client and retailer relationships to facilitate communication and execution with internal departments, ensuring deliverables are successfully achieved.
- Work with clients to increase events with the store, monitor event success, provide reports and feedback to the client, and drive sales to meet and exceed targets.
- May be responsible for monitoring and adjusting project budgets and billing to ensure accuracy and timeliness, as well as overseeing timeline revisions.
- Bachelor's Degree or equivalent experience.
- 13 years of experience in Consumer products, brand, or agency, sales.
- Experience in event execution and/or sales preferred.
- Possess negotiation, project management, and research, analysis, and presentation skills.
- Good Sales presentation and development skills.
- Creative thinker and self-starter who can effectively handle multiple tasks and projects simultaneously.
- Excellent written and verbal communication skills.
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Senior Client Services Manager
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