Ticketing Office Manager

3 weeks ago


Plymouth, Wisconsin, United States Elkhart Lake's Road America Full time
Job Title: Ticketing Office Manager

Elkhart Lake's Road America is seeking a highly organized and customer-focused individual to fill the role of Ticketing Office Manager. This position is responsible for providing exceptional customer service to all customers, clients, and stakeholders while ensuring accurate business information is communicated.

Key Responsibilities:
  • Train, supervise, and assist with the in-house ticketing process.
  • Provide input and ideas to improve our ticketing system.
  • Manage the staffing and running of the gate functions across Road America's property.
  • Responsible for tracking ticket sales and providing data and analytics.
  • Distributes event programs during the event (gates, concession stands, retail locations, VIP suites, etc.).
  • Assist in making sure all the information is accurate on Road America's website.
  • Plan and organize various events for staff, shareholders, and season pass holders.
  • Assist the President and General Manager as needed.
Qualifications:
  • Candidate must have excellent phone communication skills, organizational, and computer skills.
  • They must also be a fast learner, think outside the box, be adaptable, resourceful, and troubleshoot problems as they arise.
  • This detail-oriented person must be able to handle various aspects of each event from concept to completion.
  • The candidate must be able to work independently and still drive results.
  • Ideally, the candidate has great experience in customer service and has an enthusiasm for sports and entertainment.
  • Ability to build strong relationships with various stakeholders.
Compensation:

Competitive compensation based on experience.

Hours can be long and vary by week and event type. The candidate must also be willing to work weekends on occasion to support events.

Benefits:

Insurance (Health, Dental, Vision, Life, Short and Long Term Disability), Annual Gain Share Program, 401k with Match, Profit Share, Paid Vacation, Paid Holidays, Paid Personal Days, and Unique Soft Benefit Package.

Road America is an equal opportunity/affirmative action employer.



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