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Ticketing Office Supervisor
2 months ago
Road America is seeking a highly organized and customer-focused individual to manage our ticketing office and gate operations. As a key member of our team, you will be responsible for providing exceptional customer service, managing ticket sales, and coordinating events.
Key Responsibilities:- Provide strong customer service to all customers, clients, and VIPs while ensuring accurate business information is communicated.
- Train, supervise, and assist with the in-house ticketing process, providing input and ideas to improve our ticketing system.
- Manage the staffing and running of the gate functions across Road America's property.
- Track ticket sales and provide data and analytics to inform business decisions.
- Distribute event programs during events, ensuring accurate information is communicated to attendees.
- Assist in maintaining accurate information on Road America's website.
- Primary contact for the Board of Directors regarding availability for meetings, assembly, and distribution of meeting materials and minutes.
- Plan and organize various events for staff, shareholders, and season pass holders.
- Assist the President and General Manager as needed.
- Excellent phone communication skills, organizational, and computer skills.
- Able to work independently and drive results while being adaptable and resourceful.
- Detail-oriented with the ability to handle various aspects of each event from concept to completion.
- Ability to build strong relationships with various stakeholders.
Competitive compensation based on experience, with opportunities for growth and development. Benefits include insurance, annual gain share program, 401k with match, profit share, paid vacation, paid holidays, paid personal days, and a unique soft benefit package.
Road America is an equal opportunity/affirmative action employer.
