Desktop Support Specialist

3 weeks ago


Memphis, Tennessee, United States Insight Global Full time
Job Title: Desktop Support Technician

We are seeking a skilled Desktop Support Technician to join our team at Insight Global. As a Desktop Support Technician, you will be responsible for providing technical support to our clients in a fast-paced and dynamic environment.

Key Responsibilities:
  • Provide technical support for desktop computers, laptops, and mobile devices
  • Troubleshoot and resolve technical issues related to hardware, software, and networking
  • Install, configure, and maintain desktop computers and peripherals
  • Develop and implement technical solutions to improve client satisfaction and productivity
  • Collaborate with other technical teams to resolve complex technical issues
Requirements:
  • 5-10 years of experience in end-user device support
  • Previous experience working in a plant or lab environment
  • Strong background in Zebra, Rico, and Thermal Printers, Label, and SAP printers
  • Hands-on experience with troubleshooting networking equipment, server rooms, Microsoft Office 365, Teams, Apple Mac & IOS
  • Experience with the in-tune imaging process
  • ServiceNow ticketing system experience
  • Strong understanding of network infrastructure, mobile device support, video conferencing support, and application support
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced Desktop Support Technician looking for a new challenge, please submit your application.



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