Desktop Support Specialist

2 weeks ago


Memphis, Tennessee, United States Crye-Leike®, REALTORS® Full time
Job Summary

Crye-Leike Information Technology is seeking a full-time Level II Desktop Support Technician to join our team in Memphis, TN. This position requires the ability to work independently with minimal supervision.

Key Responsibilities:

  • Install and configure hardware and peripheral components on user premises.
  • Install software on corporate machines.
  • Respond to client inquiries and diagnose system hardware, software, and operator problems.
  • Provide technical support and training to users.
  • Recommend or perform remedial actions to correct problems.
  • Communicate updates and status to manager and users.
  • Assist clients in connecting to corporate networks on personal devices.
  • Maintain service records of work performed.

Requirements:

  • At least two years of hands-on experience with PC hardware/software troubleshooting.
  • Experience with LAN/WAN troubleshooting (DNS/DHCP/Routing).
  • Familiarity with Active Directory structure and Group Policy.
  • A+ Certification preferred.
  • Experience with ShoreTel/Mitel telecommunications systems a plus.
  • Excellent customer service and communication skills.
  • Ability to successfully multi-task and prioritize work.

Crye-Leike is a full service real estate company founded in Memphis in 1977. We are ranked #3 in the nation and the largest real estate company serving markets in Arkansas, Georgia, Mississippi and Tennessee. We have a network of over 3,200+ licensed sales associates, 600+ staff members and over 140+ branch and franchise offices located throughout a seven-state region. To learn more about Crye-Leike, visit our website at www.crye-leike.com.



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