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Cage Operations Manager

2 months ago

Islandia, New York, United States Suffolk Regional Off-Track Betting Corp. Full time
Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Cage Supervisor at Suffolk Regional Off-Track Betting Corp.

Key Responsibilities:

  • Supervise and Manage Cash Handling Operations: Oversee the main bank and self-service cash redemption kiosks, ensuring seamless and efficient guest service.
  • Lead and Develop Team Members: Supervise and train Cage Cashiers, providing guidance and support to ensure they meet performance expectations.
  • Maintain Inventory and Control: Manage inventory levels in Instant Lottery games and ensure accurate record-keeping.
  • Ensure Compliance: Adhere to all New York State Video Lottery regulations, internal controls, and operating procedures.
  • Provide Excellent Guest Service: Foster a positive and welcoming environment for guests, ensuring their needs are met and exceeded.
  • Collaborate with Colleagues: Work closely with other departments to achieve business objectives and support the organization's goals.
  • Perform Administrative Tasks: Assist with administrative duties, including data entry and record-keeping.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: Supervisory experience preferred, with a strong background in banking and cash handling operations.
  • Skills: Intermediate computer skills, basic math skills, and the ability to lift and carry 30 pounds.
  • Licenses and Certifications: Must be able to obtain a New York State Gaming License.