Banking Customer Service Professional
2 weeks ago
We are looking for a Banking Customer Service Professional to provide exceptional support to our customers. The ideal candidate will have a strong ability to communicate effectively and provide accurate information about our products and services.
Key Responsibilities
- Provide clients with clear, complete, and accurate responses to their inquiries and questions
- Deliver quality service by providing effective and efficient operations support for our internal business partners and external customers
- Manage risk by accurately authenticating clients and fully adhering to policy and procedures
- Navigate multiple applications and tools to understand policy and procedures, gain clarity on various products and services, and resolve issues with client accounts
- Display passion, commitment, and deliver an experience that improves our customers' financial lives
Requirements
- Must possess the skills to navigate between multiple screens and keep the client fully engaged, while quickly and accurately typing relevant notes and information
- Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint
- Ability to demonstrate flexibility and work well under pressure in a fast-paced, high-call-volume, and constantly changing call center environment
- Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
- Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
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