Banking Customer Service Professional

2 weeks ago


Chandler, Arizona, United States WorkPath Partners Full time

We are looking for a Banking Customer Service Professional to provide exceptional support to our customers. The ideal candidate will have a strong ability to communicate effectively and provide accurate information about our products and services.

Key Responsibilities

  • Provide clients with clear, complete, and accurate responses to their inquiries and questions
  • Deliver quality service by providing effective and efficient operations support for our internal business partners and external customers
  • Manage risk by accurately authenticating clients and fully adhering to policy and procedures
  • Navigate multiple applications and tools to understand policy and procedures, gain clarity on various products and services, and resolve issues with client accounts
  • Display passion, commitment, and deliver an experience that improves our customers' financial lives

Requirements

  • Must possess the skills to navigate between multiple screens and keep the client fully engaged, while quickly and accurately typing relevant notes and information
  • Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint
  • Ability to demonstrate flexibility and work well under pressure in a fast-paced, high-call-volume, and constantly changing call center environment
  • Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
  • Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise


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