Customer Service Representative

4 weeks ago


Chandler, Arizona, United States Gila River Gaming Enterprises Inc. Full time

Job Summary

We are seeking a highly skilled Guest Service Agent to join our team at Gila River Gaming Enterprises Inc. As a Guest Service Agent, you will be the primary point of contact for our hotel guests, providing exceptional service and ensuring a memorable experience.

Key Responsibilities

  • Provide warm and welcoming service to all guests, ensuring a positive and energized atmosphere.
  • Process guest registrations, verifying information and confirming room rates.
  • Make room assignments based on guest preferences and availability.
  • Handle cash, credit transactions, and balance the house bank with accuracy.
  • Perform other special projects and duties as assigned.

Requirements

  • High School Diploma or equivalent, or one year of guest-facing experience in a hotel setting.
  • Basic computer skills with Microsoft Office Suite software.
  • Ability to pass a pre-employment drug/alcohol test and maintain a Drug-Free Workplace.
  • Pass a full background check prior to employment.

Important Notes

As a condition of employment, all new hires must pass a pre-employment alcohol/drug test and background check.



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