Customer Service Liaison

3 weeks ago


Milwaukee, Wisconsin, United States Trescal Inc Full time
{"Job Title": "Customer Service Representative", "Job Description": "Job Overview

Trescal Inc is a leading provider of calibration, repair, and asset services. We are seeking a skilled Customer Service Representative to join our team.

This role involves responding to customer inquiries, resolving complaints, and coordinating with production to provide timely and effective solutions.

The ideal candidate will possess excellent communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities
  • Respond to customer inquiries and resolve complaints in a timely and professional manner.
  • Coordinate with production to provide responses to customer inquiries and resolve problems.
  • Investigate and log customer complaints, and initiate corrective/preventive actions.
  • Evaluate the effectiveness of corrective/preventive actions and recommend alternative courses of action.
  • Identify trends in customer complaints and recommend preventive action plans.
  • Assist in scheduling customer pick-ups of equipment and coordinating customer priorities.
  • Maintain customer special requirements log and conduct customer surveys to obtain satisfaction information.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in customer service or a related field preferred.
  • Demonstrated knowledge of computer database and problem-solving techniques.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
Benefits

Trescal Inc offers a competitive benefits package, including health insurance, paid time off, and career development opportunities.

We are an Equal Opportunity Employer and welcome applications from diverse candidates.

", "Language": "en"}

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