Client Support Specialist

3 days ago

Glastonbury, United States Finalsite Full time

Job Description

Finalsite is the preferred website, communications, enrollment, and marketing platform of more than 7,000 schools and school districts in 119 countries around the world. The company's people, products and services transform how schools connect and engage with their community, recruit students and staff, and fundraise; while managing the complex requirements around data privacy, accessibility, hosting and security. Finalsite products and services include award-winning website designs, a robust content management system, mass communications tools, a powerful enrollment management system, innovative inbound marketing tools, data integration, training, support and marketing consulting. Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in nearly every state in the U.S. as well as Europe, South America, and Asia. For more information, please visit www.finalsite.com.
VISION
Finalsite will transform the way school communities engage with their schools.

SUMMARY OF THE ROLE

The Client Support Specialist provides technical support to and acts as a central point of contact for our clients, and is responsible for developing and maintaining solid client relationships. Primary responsibilities include investigating, testing, and resolving technical support issues, and communicating and supporting feature updates and developments.

Support Specialists will occasionally need to be available for on-call support to assist clients with emergencies.

LOCATION

100% Remote - Anywhere within the US - MUST BE LOCATED ON THE WEST COAST FOR THIS ROLE
RESPONSIBILITIES

  • Support clients via ticketing, phone, chat and social media channels in a timely manner.
  • Stay up to date (through software update blogs, new help center articles, and training) on new product features and improvements, as well as web trends.
  • Provide support, training, best practice, and implementation assistance across our Content Management System and suite of products.
  • Troubleshoot, investigate, and create detailed software bug reports, and product enhancement requests.
  • Participate daily in team stand-up meetings covering challenging tickets, software bugs, and other items of note.
  • Ability to solve a portion of incoming calls while on the phone, summarizing and escalating others as appropriate.
  • Strengthen the Finalsite brand by exhibiting excellence in product knowledge and customer service.
QUALIFICATIONS AND SKILLS
  • 2+ years of Customer Support/Service experience
  • Familiarity with Database Management
  • Understanding of the differences between various web browsers
  • Skill to use a personal computer and MS Office Products
  • Capable of creative, "outside of the box" thinking
  • Knowledge of modern office procedures and methods
  • Knowledge of modern business communication standards, styles, and formats
  • Ability to handle and resolve recurring problems
  • Strong interpersonal skills
  • Attention to detail
  • Self-starter

Link to All Staff Competencies and Mental and Physical Requirements
RESIDENCY REQUIREMENT

Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.
DISCLOSURES

Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.

  • Client Relationship Manager

    4 days ago

    Glastonbury, Connecticut, United States Finalsite Full time

    Job DescriptionAt Finalsite, we're looking for a dedicated Client Support Specialist to help us deliver exceptional service to our clients. This role requires a unique blend of technical expertise, communication skills, and a passion for helping others. If you're motivated by a fast-paced environment and enjoy finding creative solutions to complex problems,...

  • Saturday Support Specialist

    3 days ago

    Glastonbury, Connecticut, United States InterCommunity Full time

    As a Saturday support specialist at InterCommunity's Clayton House program, you will have the opportunity to work with a diverse population and make a meaningful difference in the lives of our clients.Our health center provides same-day primary care services, and our addiction services offer a wide range of treatment and recovery-supportive programs. We are...

  • Tax Support Associate

    4 days ago

    Glastonbury, Connecticut, United States Vaco Full time

    Company OverviewOur client is a reputable organization seeking a highly organized and efficient Tax Support Specialist to assist their tax team during the busy tax season.

  • Client Service Quality Assurance Manager

    4 days ago

    Glastonbury, Connecticut, United States Smith Brothers Insurance Full time

    As a Quality Specialist at Smith Brothers Insurance, you'll be instrumental in refining our internal processes and fostering an exceptional client experience. This key position involves taking ownership of several responsibilities aimed at upholding high standards of quality and compliance.Main Job TasksDeliver diligent oversight of departmental audit...

  • Support Specialist

    23 hours ago

    Glastonbury, Connecticut, United States MARC Community Resources Ltd Full time

    About MARC Community Resources Ltd.We are a leading organization dedicated to providing exceptional support services to individuals with developmental disabilities. Our team of experienced professionals is committed to promoting social and emotional growth, while ensuring the health and well-being of our clients.

  • Quality Insurance Client Service Expert

    4 days ago

    Glastonbury, Connecticut, United States Smith Brothers Insurance Full time

    Succeed as a Quality Specialist at Smith Brothers Insurance and contribute to our mission of delivering unparalleled client satisfaction. In this pivotal role, you will be responsible for maintaining high-quality standards across various aspects of our operations.Main ResponsibilitiesMaintain ongoing assessments of department audit dashboards to guarantee...

  • Part-Time Tax Support Professional

    4 days ago

    Glastonbury, Connecticut, United States Virtual Full time

    **Job Summary:**We are seeking a detail-oriented and organized Tax Support Specialist to assist our tax team during the busy tax season.This role involves scheduling client appointments, managing communication, and supporting various tax-related administrative tasks.Confirm tax appointments with clients.Route calls to appropriate team members and maintain...

  • Behavioral Health Support Worker

    21 hours ago

    Glastonbury, Connecticut, United States InterCommunity Full time

    Job Summary">We are seeking a part-time Residential Support Specialist to join our team at InterCommunity, Inc. This dynamic role involves providing milieu supervision and social-rehabilitation services to clients in a residential setting.">Responsibilities">The successful candidate will be responsible for:">">Providing milieu supervision and coordination of...

  • Tax Specialist

    4 days ago

    Glastonbury, Connecticut, United States Virtual Full time

    **Job Overview:**We are seeking a highly organized and efficient Tax Support Specialist to join our virtual team during the busy tax season.This role involves scheduling client appointments, managing communication, and supporting various tax-related administrative tasks.Coordinate and confirm tax appointments with clients.Answer client inquiries, route calls...

  • Residential Support Specialist

    24 hours ago

    Glastonbury, Connecticut, United States InterCommunity Full time

    Company Overview">InterCommunity, Inc. is a Federally Qualified Health Center Look Alike (FQHC LA) providing comprehensive health and behavioral health services to the community. Our mission is to improve the health and well-being of individuals and families through innovative care and support.">About the Job">This part-time position will provide milieu...

  • Client Services Associate

    1 week ago

    Glastonbury, United States Transcend Practice Management Full time

    Client Services Administrator Location: Glastonbury, CT. (Hybrid; three days in office, 2 days remote) Compensation: $82,000 - $92,000 MUST HAVE EXPERIENCE IN FINANCIAL SERVICES We are a dynamic 25-person holistic financial planning practice serving the needs of high-net-worth individuals. By combining comprehensive investment management, trust and estate...

  • Client Services Associate

    23 hours ago

    Glastonbury, United States Transcend Practice Management Full time

    Job DescriptionJob DescriptionClient Services AdministratorLocation: Glastonbury, CT. (Hybrid; three days in office, 2 days remote)Compensation: $82,000 - $92,000MUST HAVE EXPERIENCE IN FINANCIAL SERVICESWe are a dynamic 25-person holistic financial planning practice serving the needs of high-net-worth individuals. By combining comprehensive investment...

  • Substance Abuse Rehabilitation Specialist

    3 days ago

    Glastonbury, Connecticut, United States InterCommunity Full time

    About the JobThis role requires a unique blend of clinical knowledge and interpersonal skills. As a Residential Support Specialist, you will work closely with clients to develop and implement personalized treatment plans.RequirementsAssociates degree in a Human Services field or equivalent experienceWorking knowledge of substance abuse and mental health...

  • Medical Claims Specialist

    4 days ago

    Glastonbury, United States Kelly Full time

    Now Hiring: Claims Specialist - Medical Claims (Bilingual)Position: Claims Specialist - Medical Claims (Bilingual)Salary: $22 - $23/HourSchedule: 11:30AM - 8PMLanguage Requirement: Bi-Lingual Spanish SpeakingJob Summary: We are seeking a dedicated and detail-oriented Claims Specialist to join our fast-paced environment. The ideal candidate will have strong...

  • Part-Time Residential Care Specialist

    22 hours ago

    Glastonbury, Connecticut, United States InterCommunity Full time

    Job Description">We are seeking a Part-Time Residential Care Specialist to join our team at InterCommunity, Inc. This dynamic role involves providing milieu supervision and social-rehabilitation services to clients in a residential setting.">Key Responsibilities">The successful candidate will be responsible for:">">Providing milieu supervision and...

  • Healthcare Administration Specialist

    6 days ago

    Glastonbury, Connecticut, United States Kelly Services Full time

    About the RoleThe Medical Claims Specialist will be responsible for processing or adjusting medical insurance claims in accordance with policies and procedures, answering phones and responding to client inquiries, and making outgoing calls to medical providers and insurance companies.The successful candidate will also be able to read and understand...

  • Proposal Management Specialist

    6 days ago

    Glastonbury, Connecticut, United States Interpreters and Translators, Inc. Full time

    About the RoleWe are seeking an experienced Proposal Management Specialist to join our team at Interpreters and Translators, Inc. This role involves managing the end-to-end RFP (Request for Proposal) and RFQ (Request for Quotation) processes in the government sector, including federal and state agencies, intelligence agencies, Department of Defense (DoD),...

  • Support Professional Lead

    6 days ago

    Glastonbury, Connecticut, United States MARC Community Resources Ltd Full time

    MARC Community Resources Ltd. is committed to empowering individuals with developmental disabilities to lead fulfilling lives.Job DescriptionThis Direct Support Professional role involves working closely with our clients to promote their independence, dignity, and overall quality of life. As a member of our team, you will have the opportunity to make a...

  • Personal Support Professional

    6 days ago

    Glastonbury, Connecticut, United States Georgina Home Care Full time

    Job Summary:\We are looking for a caring and reliable Personal Care Aide to provide essential support services to our clients. As a key member of our team, you will play a vital role in enhancing the lives of those we serve.\Responsibilities:\\Assist clients with personal care tasks, such as bathing, dressing, and grooming.\Help clients with mobility and...

  • RESIDENTIAL SUPPORT SPECIALIST-CLAYTON HOUSE PER DIEM

    3 days ago

    Glastonbury, United States InterCommunity Full time

    VOTED by our Staff TOP WORKPLACE for 13 YEARS! - Hartford Courant, 2023. InterCommunity, Inc is a FQHC LA (Federally Qualified Health Center Look Alike). Our health center provides same-day primary care services to every member of the community, regardless of life situation or ability to pay. We also provide a wide array of behavioral health services. Our...