Service Delivery Supervisor

3 weeks ago


Costa Mesa, California, United States American Automobile Association Full time
Join Our Team

We are the American Automobile Association (AAA), a not-for-profit federation of motor clubs serving over 17 million members across the United States. Our mission is to provide legendary service and beneficial products that give our members peace of mind and value.

Service Delivery Supervisor Job Description

We are seeking a highly skilled Service Delivery Supervisor to join our team. As a key member of our organization, you will be responsible for overseeing the day-to-day operations of our call center, ensuring that our members receive exceptional service and support.

In this role, you will lead a team of customer service representatives, providing guidance and coaching to ensure they have the skills and knowledge needed to excel in their roles. You will also be responsible for analyzing current operating activities, identifying areas for improvement, and implementing changes to drive efficiency and productivity.

The ideal candidate will have a proven track record of success in call center management, with experience leading teams and driving results. They will possess excellent communication and interpersonal skills, with the ability to motivate and inspire their team to deliver exceptional results.

Key Responsibilities
  • Lead a team of customer service representatives, providing guidance and coaching to ensure they have the skills and knowledge needed to excel in their roles.
  • Analyze current operating activities, identifying areas for improvement and implementing changes to drive efficiency and productivity.
  • Develop and implement policies and procedures to ensure compliance with industry regulations and company standards.
  • Collaborate with other departments to ensure seamless communication and coordination.
Requirements
  • Bachelor's degree in Business Administration or related field.
  • 4-6 years of experience in call center management, with a proven track record of success.
  • Excellent communication and interpersonal skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to identify areas for improvement and develop solutions.
  • Proficiency in Microsoft Office software, including Outlook, Word, PowerPoint, Excel, and Access.

The estimated salary range for this position is $66,560 - $76,300 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health coverage, 401(k) savings plan, pension, tuition assistance, PTO, wellness program, and employee discounts.



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