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Front Desk Associate
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate at Planet Fitness. As a key member of our front-line staff, you will be responsible for providing exceptional service to our members, prospective members, and guests, ensuring a welcoming and judgement-free environment.
Key Responsibilities:- Member Services: Greet members and guests, assist with check-in, and provide information on club services and amenities.
- Customer Support: Resolve member concerns, answer phone calls, and respond to inquiries in a friendly and professional manner.
- Membership Management: Process membership sign-ups, updates, and cancellations, as well as collect unpaid balances and transfer memberships.
- Club Maintenance: Perform regular cleaning and sanitizing of equipment and facilities, including communal spaces and assigned areas.
- Facility Management: Address maintenance and facility concerns, such as broken equipment and cleanliness issues.
- 6-12 months of experience in a customer service environment
- Must be 18 years of age or older
- Ability to pass a background check
- Willingness to become CPR/AED certified
- Basic computer proficiency
- Medical, dental, and vision insurance
- Vacation/sick time/holiday pay
- Free Black Card membership
- 401(k) and Roth retirement savings plan
- Employee perks and discounts
- Engaging team-building competitions and social events